Member Assistance Center Representative

MULTIPLI FEDERAL CREDIT UNION • Springfield, MO

6d • $21 - $31 • Onsite

About The Position

To assist members and potential members with their telephone, video, email, and chat requests; explains services, responds to problems, and directs phone calls to the appropriate area.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
• Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Good listening and telephone skills; able to operate a 10-key calculator, typewriter, and computer keyboard; able to make decisions with minimum information.

Nice To Haves

• Provide informed, prompt, professional and accurate service and support to all members and associates by answering the telephone within 3 rings and returning messages within 180 minutes.
• Direct all telephone calls to the appropriate person with minimum transfers.
• Process member transactions with zero unresolved errors.
• Successfully recommend a new product or service to members you work with.
• Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.

Responsibilities

• Assists members and potential members with their telephone, email, video, chat, and online banking requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Identifies cross-sell opportunities and cross-sells services to members.
• Performs department side duties as assigned.
• Ensures the appropriate records are maintained and required reports are prepared.
• Assists other departments as needed.
• Maintains member account information on computer system.
• Performs other job-related duties required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED