Member Assistance Representative - Legal

Credit Union 1 Alaska • Anchorage, AK

4d • $28 - $43 • Hybrid

About The Position

The MAR-Legal monitors and manages accounts involving legal action, bankruptcy and probate to support timely resolution and maximize recoveries. This position maintains accurate records and communicates professionaly with members and other interested parties in a courteous and timely manner. Responsibilities are performed with care, curiosity, integrity, and a commitment to doing what is right for members, the credit union, and the communities we serve.

This position is open to a hybrid work schedule.

Requirements

• A 2-year degree in legal studies or paralegal certificate is desired; with at least 2 years working as a paralegal, legal secretary or similar is also required.
• Additional work experience will be accepted in lieu of education requirement.
• Must have working knowledge of bankruptcy, probate, court proceedings and have experience in court representation.
• Knowledge in SCRA regulations is also required.
• Must have good clerical, communication and organizational skills.
• Responsible for abiding with the policy for compliance in all Bankruptcy, Fair Debt Collection, Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML),FCRA as well as the policy for compliance with office of foreign assets control laws and regulations (OFAC).
• To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.

Nice To Haves

• Financial institution experience is preferred.
• Knowledge of Excel and Word is desirable.

Responsibilities

• Cost effectively skip traces and locate address for accounts Process Server returns as Bad Address and researches all charged off accounts in legal status. Initiates legal action as appropriate.
• Communicates with members, attorneys and other interested parties in a timely, accurate and courteous manner in writing, in person or by telephone.
• Updates account information as to address, name changes, telephone number changes, etc., in a timely and accurate manner.
• Initiates all appropriate legal action as necessary and follows through to completion.
• Assists the Member Assistance Legal Specialist with monitoring executions and garnishments as directed. Periodically completes court-required documents to obtain funds from executions and garnishments.
• Contacts members for a discussion of account status and attempts to conclude a repayment plan with regards to the member and the credit union. Ensures documentation of the conversation is entered into the computer system timely and accurately.
• Periodically prepares a list of accounts for the Process Server for all accounts deemed ready for executions and PFD garnishment.
• Coordinates notifications from executions, and ensures court deadlines are met for filing appropriate paperwork to obtain funds from executions.
• Recommends Settlements and makes recommendations. Corresponds with members to negotiate settlement proposals.
• Evaluates delinquent accounts. Reviews and corrects possible errors in account balances. Maintains files of all accounts judged delinquent.
• Contacts members for a discussion of account status and attempts to conclude a repayment plan with regard to the member and the Credit Union. Ensures documentation of the conversation is entered into the computer system timely and accurately.
• Monitors repayments daily and takes appropriate action.
• Communicates all potential problems to the Member Assistance Senior Staff in a timely manner.
• Meets the current standards as established for the department in the completion of all assigned duties.
• Performs other duties as assigned.
• Keeps knowledge current on Bankruptcy laws and legal proceedings by completing continuing education courses or classes.

Benefits

• Multiple medical plans to choose from, including PPOs and HSA-qualified plans
• Dental insurance
• Vision insurance
• Services to support overall mental and physical health
• Employer-paid life insurance
• Disability coverage
• AD&D coverage
• Voluntary plans to cover critical illness, accidents, and hospital indemnity expenses
• 401(k) retirement plan with company matching contributions
• Profit-sharing contributions
• Generous paid time off
• Access to CU1's accredited early learning center in Anchorage, Alaska
• Employee loan and mortgage discounts
• Education assistance
• Volunteerism and community engagement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree