Lincoln Taxpayer Assistance Representative

State of Nebraska•Lincoln, NE

4d•Onsite

About The Position

The Department of Revenue (DOR) is seeking a self-motivated individual to join their Lincoln office as a Taxpayer Assistance Representative. This role involves managing a caseload of accounts that are delinquent in filings or tax payments. The representative will assist taxpayers in correcting these delinquencies by answering complex questions regarding Nebraska regulations, statutes, forms, refunds, and licensing requirements, with a focus on written correspondence. The position is 100% "working in office" and offers a work/life balance with no on-call shifts, nights, or weekend hours. The DOR emphasizes integrity, efficiency, and consistency in administering state revenue laws and fosters a culture that supports work/life balance.

Requirements

Associate’s Degree in business OR Two years of experience with tax return preparation, business ownership and operation, account research and analysis, or interpretation and application of policies, laws, rules, or regulations.
Knowledge of: processes and procedures for collection; mathematics and accounting; business operations and practices; resources available for researching tax laws, rules and regulations; Excel, Word, Oracle and Outlook.
Skills in: verbal/written communication; negotiation; active listening; emotional intelligence; reading comprehension; time management; critical thinking; data entry; computer use and databases; asset discovery; skip tracing; and customer service.
Ability to : communicate to express clear and concise ideas; utilize interpretive techniques to determine information sought; organize and verify tax data from computer-generated reports; set priorities; relate effectively with people representing a variety of backgrounds; interpret difficult tax programs for taxpayers; determine why a taxpayer is not in compliance and collection procedures; use independent judgment.

Nice To Haves

Applicants who can read, write, and speak Spanish fluently.

Responsibilities

Carry a caseload of accounts that are delinquent in either their filings or payment of tax liabilities.
Help the taxpayer correct these delinquencies in a variety of ways.
Answer complex taxpayer questions with regards to Nebraska regulations, statutes, forms, refunds or questions on getting licensed with DOR for a permit with a focus on written correspondence.