Taxpayer Advocate Group Manager

Internal Revenue Service•Kansas City, MO

About The Position

The Taxpayer Advocate Group Manager is a front-line manager in the TAS - Deputy National Taxpayer Advocate area. The position plans, directs, and coordinates a team responsible for resolving complex taxpayer advocacy cases. The manager establishes priorities, assigns workloads, and monitors case progress to ensure timely and effective resolution of taxpayer issues involving hardship or systemic IRS problems. The role integrates knowledge of IRS processes and procedures to facilitate resolutions across multiple IRS operating divisions and ensures work aligns with TAS program objectives, policies, and national priorities while managing resources to support program effectiveness. General management duties include planning and scheduling subordinate work, assigning work based on priorities and employee capabilities, evaluating performance, advising and counseling employees, interviewing candidates and recommending personnel actions, resolving employee complaints, addressing disciplinary matters, identifying training and development needs, and improving production, processes, and work quality. The position is subject to a supervisory or managerial probationary period unless one has already been completed. The manager must obtain and use a government-issued charge card for business-related travel.

Requirements

One year of specialized experience at a level equivalent to the next lower payband level (IR-06) or GS-12, demonstrating managerial skills and technical competence.
Experience building productive working relationships with internal and external stakeholders while working effectively in an organizational environment and showing awareness and sensitivity to taxpayer circumstances and concerns.
Experience assisting with tax-related issue resolution by applying established tax laws, policies, and procedures to support fair and consistent outcomes.
Experience applying and following established policies, procedures, and guidelines within a structured organization.
Experience collaborating on projects or initiatives requiring coordination across teams or functional areas.
Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate by the announcement closing or applicable cut-off date.
Applicants required to complete a probationary period must complete the remainder of that period if transferred, promoted, demoted, or reassigned before its completion.
Subject to a one-year supervisory or managerial probationary period unless already completed.
Must obtain and use a government-issued charge card for business-related travel.
Experience may be gained in the public sector, private sector, or through volunteer service; part-time experience is prorated.
Foreign education used to meet requirements must be shown to be equivalent to conventional U.S. education.

Responsibilities

Plan and schedule subordinate work, set short-term priorities, and prepare schedules for completion.
Assign work based on priorities, assignment requirements, and employee capabilities.
Evaluate subordinate performance and recommend recognition or disciplinary action.
Advise, counsel, and instruct employees on work and administrative matters.
Interview candidates and recommend appointments, promotions, or reassignments.
Hear and resolve employee complaints, referring group grievances or more serious unresolved complaints as appropriate.
Apply minor disciplinary measures and recommend further action in more serious cases.
Identify employee development and training needs and provide or arrange training.
Initiate improvements to production, work processes, and work quality.
Plan, direct, and coordinate a team responsible for resolving complex taxpayer advocacy cases.
Establish priorities, assign workload, and monitor case progress to support timely resolution of taxpayer issues involving hardship or systemic IRS problems.
Use knowledge of IRS processes and procedures to facilitate case resolution across multiple IRS operating divisions.
Align work with TAS program objectives, policies, and national priorities, and manage resources to support program effectiveness.
Obtain and use a government-issued charge card for business-related travel.