Tax Tag Agent I

ETCON Employment Solutions•Gainesville, GA

4d•Onsite

About The Position

Provide information and services to citizens in person or by telephone related to ad valorem and property taxes, and tag sales. Perform assigned customer service transactions within required timeframes. Completes daily cash drawer close-out documentation. Collect and account for monies; balances at the end of each day. Understand and remain informed of multiple laws, rules and regulations governing the titling and registration of motor vehicles. Receive and process current and delinquent tax payments. Answer questions relating to the taxpayer’s property statement including current and delinquent tax. Process motor vehicle registrations. Collect TAVT and annual ad valorem taxes on vehicles in person and take taxpayers’ calls concerning motor vehicle registrations, ensuring accurate and complete information is given to the taxpayer prior to processing transactions. Process title/tag applications. Assesses the customer’s documents to determine they are complete and correct based on tax/tag/title laws and State Motor Vehicle and Revenue Departments rules and regulations. Verify information of tag/decal assigned, correct fees assessed, customer’s signature on application, monies collected, application validated, check endorsed, tag decal verified against application, and information entered in computer system correctly. Close register by balancing monies collected to reported fees charged; completes various forms (check report, total sheet, over/short form and refund forms); in relation to monies collected. Assist in the processing of vehicle fleet and dealer work. Process new tag for taxpayers when lost/stolen tag is reported to law enforcement agencies. Input information supplied by the taxpayer into the computer system regarding mobile home title work. Process mobile home tax payments prior to transferring title to new owner. Answer phone and provide complete and accurate information to taxpayers regarding tax/tag/title information. Scan all approved documentation to State system to finalize transactions. Issue and process disabled placards for individuals and institutions. All agents may perform any and all other assignments and all perform related duties as required.

Requirements

High school diploma or GED
1 year minimum of clerical experience in an office environment.
Ability to provide most recent credit report.
Knowledge of general office procedures, methods and equipment.
Ability to comprehend written and verbal material and instructions and apply to unique situations.
Ability to work in a team environment.
Ability to make mathematical calculations with speed and accuracy.
Ability to receive money and make change.
Ability to deal courteously and diplomatically with the public and be tactful in difficult situations.
Requires the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer.
Must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change.
Must also continuously meet deadlines; stay organized; use math/calculations and use a keyboard/type.
Frequently require the ability to move about inside the office; and move/transport items up to 25lbs.
Occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs.
Occasionally required to be on-call and work irregular hours.

Responsibilities

Provide information and services to citizens in person or by telephone related to ad valorem and property taxes, and tag sales.
Perform assigned customer service transactions within required timeframes.
Complete daily cash drawer close-out documentation.
Collect and account for monies; balance at the end of each day.
Understand and remain informed of multiple laws, rules and regulations governing the titling and registration of motor vehicles.
Receive and process current and delinquent tax payments.
Answer questions relating to the taxpayer’s property statement including current and delinquent tax.
Process motor vehicle registrations.
Collect TAVT and annual ad valorem taxes on vehicles in person and take taxpayers’ calls concerning motor vehicle registrations, ensuring accurate and complete information is given to the taxpayer prior to processing transactions.
Process title/tag applications.
Assess the customer’s documents to determine they are complete and correct based on tax/tag/title laws and State Motor Vehicle and Revenue Departments rules and regulations.
Verify information of tag/decal assigned, correct fees assessed, customer’s signature on application, monies collected, application validated, check endorsed, tag decal verified against application, and information entered in computer system correctly.
Close register by balancing monies collected to reported fees charged; completes various forms (check report, total sheet, over/short form and refund forms); in relation to monies collected.
Assist in the processing of vehicle fleet and dealer work.
Process new tag for taxpayers when lost/stolen tag is reported to law enforcement agencies.
Input information supplied by the taxpayer into the computer system regarding mobile home title work.
Process mobile home tax payments prior to transferring title to new owner.
Answer phone and provide complete and accurate information to taxpayers regarding tax/tag/title information.
Scan all approved documentation to State system to finalize transactions.
Issue and process disabled placards for individuals and institutions.
Perform any and all other assignments and related duties as required.