Tax Specialist IV (Travis County Tax Office employees only)

Travis County•2433 Ridgepoint Dr., TX

2d•Onsite

About The Position

The Property Tax Division is seeking a Tax Specialist IV to support employee development and departmental operations. Under limited supervision, this role performs advanced clerical work requiring independent judgment and specialized knowledge of property tax, motor vehicle, court, and voter registration processes. The position processes complex transactions, analyzes accounts and legal documents, completes financial reports, resolves customer issues, and may serve as a lead worker or act in a supervisory capacity. The role oversees new employee orientation, conducts 30-, 60-, 90-, and 120-day reviews, and provides individualized and group training. It develops and documents procedures and training materials, provides ongoing coaching, monitors performance trends, audits work quality, and partners with supervisors to identify training needs and improve employee effectiveness. The position also performs cashiering and financial reporting duties, reviews transactions and applications, supports customers, and completes special projects. This is the fourth classification in a series of four tax-related roles in the Administrative Support job family. It is distinguished by specialized training, detailed application and job-duty reviews and audits, advanced cash handling at remote substations, creation and delivery of specialized training, and supervisory duties as required. Work is at 2433 Ridgepoint Dr., Austin, Texas. Work hours vary. Criminal, driving, education, and employment background checks are required.

Requirements

High school diploma or GED and eight years of increasingly responsible customer service or office/clerical experience, including modern office procedures and computer equipment; or an equivalent combination of education and experience sufficient to perform the job.
Experience with word processing, spreadsheets, databases, and a variety of software packages.
Professional County Collector (PCC), Certified Tax Office Professional (CTOP), and Professional Deputy Assessor-Collector (PDAC) designations.
Completion of Travis County Lead I, II, and III classes.
Completion of all required TXDMV Learning Center modules based on access level, as required by Transportation Code Section 520.023.
Advanced customer service and conflict-resolution skills.
Advanced knowledge of Texas Traffic Laws; motor vehicle title and registration laws; the Property Tax Code; Alcoholic Beverage Code; Texas Election Law; and applicable Texas Local Government Code and Texas Code of Criminal Procedure provisions.
Knowledge of file management, record-keeping principles and procedures, office software, business letter writing, grammar, punctuation, and report preparation.
Ability to serve as a backup to a supervisor, assist employees with complex problems, resolve complex customer issues, and maintain a production schedule.
Skill in attention to detail, accounting best practices, specialized training, research, presenting information, analyzing data, negotiating payment plans, compiling reports, and processing financial reports.
Skill in cashiering, including receiving cash and issuing and posting receipts for fee payments or other charges.
Ability to work independently, operate modern office equipment including a computer, and communicate effectively verbally and in writing.
Ability to compile and clearly present data, follow verbal and written directions, and maintain effective working relationships with customers, outside agencies, County employees and officials, and the public.
Ability to lift or carry 20–50 pounds occasionally and perform the physical activities described for the role.
Satisfactory criminal, driving, education, and employment background checks.

Nice To Haves

Negotiation experience.
Call center experience.
Auditing experience.
Valid Texas Driver's License.

Responsibilities

Oversee new employee orientation and training, and conduct 30-, 60-, 90-, and 120-day reviews.
Provide individualized, group, and hands-on training, coaching, and guidance to new and existing employees.
Develop, document, and maintain procedures, training materials, job aids, and reference guides.
Monitor performance trends and conduct quality assurance audits of daily work, phone calls, email communications, applications, and transactions.
Partner with supervisors and managers to evaluate performance, identify training needs, schedule continuing education, and implement improvements.
Perform advanced clerical and specialized work involving independent judgment, including processing registrations, motor vehicle title applications, property tax payments, court fines, and fees.
Research and interpret applicable policies and laws, including Texas Traffic Laws, the Property Tax Code, Alcoholic Beverage Code, and Texas Election Law.
Analyze complex tax accounts, court cases, and legal documents, and determine appropriate transaction methods.
Determine voter registration application eligibility and compliance, and return incomplete applications with explanations of needed information.
Complete mail-in license registrations, subcontractor renewals, and complex title applications.
Record transactions, maintain manual and computerized journal entries, compile information, and enter data into automated record systems.
Prepare and process financial reports, including receipts, claims, and disbursements; audit data-entry reports and provide final reports to other departments.
Perform cashiering on a rotating basis, balance cash drawers, balance tax revenues to payments and receipts, and handle substation funds and cash variances.
Receive, post, and issue receipts for fees and other charges, and submit monies and related information to appropriate departments.
Perform detailed substation opening and closing procedures when assigned to a substation.
Communicate with difficult defendants and complex property owners about financial status, delinquent accounts, and cases; approve payment terms within assigned authority.
Review delinquent accounts and contact responsible parties for payment; initiate or approve subordinate legal action as required.
Maintain document, file, and record retrieval systems and accountability for files processed.
Provide customer service and respond to inquiries in person, by phone, and by email about services, policies, procedures, laws, and regulations.
Gather information and statistical data, create databases, generate reports, and submit written responses to the public and division stakeholders.
Provide the public with information about procedures, forms, regulations, and files, and serve as the primary contact for assigned functions when applicable.
Staff service counters, information booths, drive-throughs, and lobby areas as needed; perform general office and administrative support activities as assigned.
Work with accounting staff and auditors to ensure title service compliance with contracts and state and local laws.
Serve as a reference for subordinate personnel, review others' work for completeness and timeliness, and act as a communication bridge between employees and management.
Perform special projects and other job-related duties as assigned.
Participate in business continuity efforts outside normal job functions when assigned.