Tax Services Specialist

Salt Lake County•Salt Lake City, UT

8h•Onsite

About The Position

Collects, processes, balances, deposits, researches, reports, and reconciles all monies received by Salt Lake County in accordance with guidelines established under Utah State Statutes, the State Uniform Accounting Manual, generally accepted accounting principles, and Salt Lake County cash handling policies and procedures. This position may also research and process tax roll corrections and Board Letters, and provide backup to other departments as needed.

Requirements

Two (2) years of customer service and cashiering experience that includes assisting the public, collecting, processing, balancing, depositing, researching, reporting, and reconciling cash payments; OR an equivalent combination of related education and experience.
Must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

Nice To Haves

Knowledge of computer software and programs related to job-specific duties
Knowledge of standard cash handling, accounts receivable, and general ledger registers
Ability to apply accounting and cash handling procedures consistently
Ability to maintain confidentiality and security of all tax relief applicants’ personal records
Ability to review work for accuracy and completeness
Ability to communicate instructions clearly to the public
Ability to use basic math to make accurate calculations
Ability to accurately count money
Ability to adapt and interpret written guidelines and standard operating procedures to a variety of unprecedented or problematic situations
Ability to maintain good working relationships with co-workers, supervisors, other agencies, and the public
Ability to recognize when co-workers may need assistance in dealing with problems at the counter
Ability to use County and State proprietary software programs
Ability to prioritize work tasks

Responsibilities

Collects and processes all tax receipts, including tax prepayments, current tax payments, cashing checks, delinquent tax payments, and May Tax Sale Collections to ensure timely receipts.
Collects and processes all tax receipts for the Assessor’s office for mobile home payments and business personal property tax payments to ensure timely receipts.
Annually collects and places money in suspense while the Assessor’s office balances and prepares the following tax year.
Prepares cashier daily balance reports, daily bank deposits, and cashier over/short logs.
Prepares the Money Run Log for morning and afternoon pick-ups by Salt Lake County deputies, and makes themselves available to assist the armored car agent during pick-up with any questions they may have, so they are not here longer than stated in the contract.
Prepares and processes cashier void tickets, payment reversals, and reapplication tickets.
Maintains the security of the cashier work area and vault by complying with the Salt Lake County Management of Public Funds Policy.
Assists in the daily opening and closing procedures of the vault area.
Reviews and prepares prepayment applications as they are received in the office via regular mail and email, ensuring all required documentation is included before entering them into the system.
Works directly with the applicants when additional information is needed to process the applications.
Works on editing reports about the monthly prepayment program every week.
Assists with scanning, indexing, alphabetizing, and filing all applications.
Receives, reviews, and implements requests for mailing address changes and email address changes.
Implements and balances all types of special certifications.
Inputs tax roll corrections and Board Letters in a timely manner.
Receives phone calls, answers questions from the public, and provides resources within the County to help with the taxpayers’ concerns, issues, and questions.
Finds and fixes issues by researching data and transactions.
Prepares payment paperwork and conducts research for Salt Lake County taxpayers as they enter the office to minimize wait time.
Assists with tax relief, addressing, and scanning areas as needed.
Creates delinquent tax screens, researches payments, creates refunds, and balances refunds with necessary payments.