Tax Processing Operator I (Taxation)
About The Position
Within the Department of Revenue (DOR) Division of Taxation, to perform a variety of mail processing and data entry functions including the receiving, sorting and opening of incoming mail as well as the scanning, preparation, data entry and batching of tax documents and payments; and to do related work as required. This position works under the close supervision and/or professional guidance of a Tax Return Processing Supervisor. The work is reviewed upon completion for accuracy and conformance to accepted principles, instructions, laws, rules, and regulations. Supervision exercised is usually none.
Requirements
- Familiarity with tax forms, processes and transactions.
- Working knowledge of tax collections processes and payment methods.
- Ability to resolve routine taxpayer problems and inquiries.
- Ability to data enter tax forms with speed and accuracy.
- Ability to utilize computer software and databases in completing tax transactions and interpreting data.
- Working knowledge of Windows Operating Systems, usage of a personal computer (PC) and standard desktop office tools.
- Ability to interact with taxpayers, the public and co-workers in a professional, tactful and courteous manner.
- Ability to follow verbal and written instructions and to review and enter tax-related forms and documents.
- Possession of an Associate's degree from a college of recognized standing.
- At least six (6) months of employment involving the processing of tax documentation and the operation of computer-based data entry equipment.
- OR Possession of an Associate's degree from a college of recognized standing and at least one (1) year of experience performing a variety of moderate to complex office support involving customer-facing service and computer-based tasks involving the Microsoft Windows suite of software programs.
Responsibilities
- Perform a variety of mail processing and data entry functions including the receiving, sorting, and opening of incoming mail.
- Scan, prepare, data entry, and batch tax documents and payments.
- Prepare source data for computer-based data entry by compiling and sorting information.
- Establish data entry priorities and complete data entry tasks in accordance with that prioritization.
- Process customer and account source documents by reviewing data for deficiencies.
- Resolve deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Enter, verify, update, correct, and retrieve customer and account data with speed and accuracy by inputting alphabetic and numeric information according to screen format.
- Recognize machine or operator errors and take corrective action(s).
- Maintain data entry requirements by following data program techniques and procedures.
- Maintain operations by following policies and procedures and reporting needed changes.
- Keep information confidential to maintain customer confidence and protect operations.
- Interact with taxpayers and members of the public professionally and courteously.
- Assist in resolving routine taxpayer problems and inquiries.
- Contribute to team effort by assisting with and accomplishing related results as needed.
- Instruct others in procedures and equipment operation as required.
- Perform clerical duties as required.
- Do related work as required.
Benefits
- Direct deposit for all employees (required for hires after September 30, 2014).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
