Tax Operations Director

Mecklenburg County•Charlotte, NC

3d•Onsite

About The Position

Directs the overall operations of the Collections Division of the Office of Tax Administration (OTA), with a focus on ensuring departmental objectives and goals are efficiently met. This position is responsible for making policy decisions, managing staff, ensuring compliance with all applicable laws and guidelines, planning and preparation of operational budgets, strategic planning, achieving department goals, successfully managing completing departmental initiatives; and is accountable for statutory responsibilities as indicated in the Revenue Laws of North Carolina, the Machinery Act of North Carolina, and all other applicable ordinances and laws. Reports to the Deputy Tax Administrator-Collections and works across department divisions in the OTA.

Requirements

Minimum of eight years of progressively responsible experience in management, government, and project management; including two years of supervisory experience.
Bachelor's Degree in Business, Finance, Accounting, Public Administration (Political Science) or a related degree.
Combination of relevant education and relevant experience accepted: Yes
Requires a valid North Carolina or South Carolina Driver’s License
Requires County Driving Privileges
Must become certified with the North Carolina Tax Collector's Association within the first three years of employment.
Must obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit
Annual Motor Vehicle Record (MVR) check required.
Knowledge of North Carolina general statues including Revenue Laws and Machinery Act
Knowledge of Accounting methodologies and principles
Knowledge of General bankruptcy laws, procedures, and processes
Knowledge of Judicial processes including all applicable federal, state and local laws
Knowledge of Tax appeal processes including those for gross receipts taxes, set-off debt, real property, and personal property
Knowledge of Property tax and fee assessment, billing, and collections
Knowledge of Gross receipts tax administration
Knowledge of North Carolina procurement law
Proficiency in various applicable computer programs including Microsoft Office Suite.
Ability to learn and efficiently utilize proprietary tax, imaging, and other software utilized for the job.

Nice To Haves

Leadership
Management and development of managers/supervisors and non-management staff
Strategic thinking
Troubleshooting
Problem solving
Complex research
Communication - verbal and written
Project management
Budget development/management
Government tax experience
Strategic thinking, planning and organizing
Time management
Change management
Effective leadership
Forging collaborative relationships
Effective presentation and problem-solving skills
Statistical analysis: forecasting and trend analysis
Customer service delivery
Budget development/management
Negotiation
Complex issue resolution
Contract development and management
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Effective presentation and problem-solving
Excellent interpersonal skills.
Ability to inspire delinquent taxpayers to resolve debt.
Initiate and manage enforcement actions as required.
Understand, create, and implement legislative changes as necessary.
Communicate: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences
Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive
Coaching: Provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem

Responsibilities

Participate in planning and developing strategies and managing projects to meet future and current departmental objectives and goals.
Responsible for managing business unit supervisors; manages and administers tasks and activities of the supervisors ensuring departmental objectives and goals are efficiently met.
Ensure all departmental activities comply with applicable tax laws, OTA policies and procedures, and city, town, and county ordinances or initiatives.
Represents the department when necessary to the public, media, in court proceedings, to other departments/agencies, senior administration, elected officials, and others.
Resolves problems without escalating to senior county administration.
Achieve and exceed acceptable collection rates for all property taxes and business taxes for Mecklenburg County, the City of Charlotte, and surrounding municipalities.
Ensure efficient collection strategies are implemented accurately and equitably.
Responsible for ensuring that audit controls are in place for cash and check payment handling.
Successfully manage and lead special projects designed to improve workflow efficiency, increase productivity, and enhance quality service delivery.
Assemble, analyze, and act on performance data.
Compile and prepares reports as required by the Director/Tax Collector.
Represent the OTA and Director/Tax Collector as necessary.
Serve as the hiring manager for vacant positions in the area of responsibility as they occur.