Tax Knowledge & Research Senior Manager (Contract)

PwC • Toronto, ON

27d • $98,000 - $148,000

About The Position

A career in Knowledge Management, within Business Enablement, will provide you with the opportunity to play an integral part of knowledge sharing across the PwC network so that we can continually provide better service to our clients. You’ll help organise and manage various Tax sources of information as well as provide research support for internal and external clients. The Opportunity: As a Tax Knowledge & Research Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: Develop end-to-end research and knowledge management strategies to execute campaigns for assigned competency groups, with a primary focus of increasing engagement and adoption of internal tools and services Provide strategies on knowledge management best practices for content generation, digital advertising and adoption Build and edit internal knowledge management tools to increase engagement of practice groups, oversee operations nationally, including working with US developers, the leadership team and staff members embedded in each tax competency group Develop relationships with key tax partners and stakeholders, the broader tax practice in Canada and across the global firm, and leverage these relationships to ensure the knowledge management and research priorities of the Tax practice are met Oversee the building of awareness deliverables and deliver training sessions to all tax competency groups on research and knowledge management tools Provide actionable insights and strategic recommendations through data analysis of platform, databases, and ticketing metrics Manage a team of highly motivated researchers and knowledge managers to deliver optimized programs and be responsible for overall leadership and operational excellence of the Tax Knowledge & Research Services Team Serve as internal knowledge management and research thought leader, helping to identify trends, new technologies, evolving best practices, competitor activity, and testing opportunities that help drive the business Develop and maintain relationships with 20+ external vendors, negotiating 35+ research/knowledge license agreements and subscriptions, and reviewing and recommending new tools/products to practice leaders and/or subject matter experts

Requirements

• University degree; Master of Library and Information Science or equivalent is preferred
• Experience in roles of increasing responsibility in research/knowledge management, including strategy, planning and execution of research or knowledge management programs
• Proven experience managing small to medium size teams and developing their skills to improve individual performance and engagement
• Excellent tax and legal research skills and proficiency in the use of a broad selection of tax and legal research products, both print and electronic
• Experience with online research tools from Thomson Reuters (Taxnet Pro, Westlaw) Wolters Kluwer, Bloomberg Tax (BNA), International Bureau of Fiscal Documentation (IBFD), TaxNotes and Canadian Tax Foundation (CTF)
• Excellent understanding of knowledge management principles and best practices
• Strong understanding of web design, development and technologies
• Detail-oriented with an ability to manage multiple projects with competing deadlines
• Exceptional client service, project management/support skills
• Bilingualism in French and English is considered an advantage
• Ability to articulate and convey technical concepts

Nice To Haves

• University degree; Master of Library and Information Science or equivalent is preferred
• Bilingualism in French and English is considered an advantage

Responsibilities

• Develop end-to-end research and knowledge management strategies to execute campaigns for assigned competency groups, with a primary focus of increasing engagement and adoption of internal tools and services
• Provide strategies on knowledge management best practices for content generation, digital advertising and adoption
• Build and edit internal knowledge management tools to increase engagement of practice groups, oversee operations nationally, including working with US developers, the leadership team and staff members embedded in each tax competency group
• Develop relationships with key tax partners and stakeholders, the broader tax practice in Canada and across the global firm, and leverage these relationships to ensure the knowledge management and research priorities of the Tax practice are met
• Oversee the building of awareness deliverables and deliver training sessions to all tax competency groups on research and knowledge management tools
• Provide actionable insights and strategic recommendations through data analysis of platform, databases, and ticketing metrics
• Manage a team of highly motivated researchers and knowledge managers to deliver optimized programs and be responsible for overall leadership and operational excellence of the Tax Knowledge & Research Services Team
• Serve as internal knowledge management and research thought leader, helping to identify trends, new technologies, evolving best practices, competitor activity, and testing opportunities that help drive the business
• Develop and maintain relationships with 20+ external vendors, negotiating 35+ research/knowledge license agreements and subscriptions, and reviewing and recommending new tools/products to practice leaders and/or subject matter experts

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees