Tax Information Specialist 1 - Kent- Spanish Speaking

State of Washington•King County – Kent, WA

12d•Hybrid

About The Position

The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a vacant Tax Information Specialist 1 (TIS1) position in Kent, WA. The TIS1 is part of Revenue's "front line" of taxpayer service, providing accurate and quick assistance with business registration and reporting requirements. Fluency in Spanish is required for this position, as it involves interacting with Spanish-speaking claimants in writing and over the phone. This Spanish language proficiency will earn an additional 5% assignment pay. The hiring manager may begin screening applicants as early as August 7, 2026, and make a hiring decision at any time after. Submitting materials as soon as possible is advantageous. Revenue is a dynamic learning organization that offers a remarkable work-life balance, with strong leadership and talented co-workers focused on achieving agency goals. The agency values diverse perspectives and life experiences, employing and serving people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. A generous benefits package is offered, including defined benefit retirement plans, health, dental, and vision coverage, deferred compensation plans, and potential eligibility for student loan forgiveness. The official duty station for this position is Kent, WA. Employees may be allowed to work from home with prior supervisor approval when business needs allow. Full details of schedule options will be discussed during interviews.

Requirements

Proven ability to compose clear, concise, and grammatically correct written communication, in both English and Spanish, developed through preparing customer correspondence, case notes, reports, or other professional written work.
Proven ability to communicate clearly and concisely in both English and Spanish over the telephone and in person for extended periods, supported by experience assisting customers, clients, or the public in a service environment.
Progressive experience providing authoritative information or guidance to customers, taxpayers, or the public, reflecting strong verbal communication skills and the ability to adjust tone, pace, and language for diverse audiences.
Demonstrated ability to interpret and apply complex state tax laws, rules, and policies, gained through experience researching statutory or regulatory requirements in a customer service, regulatory, tax administration, or similar environment.
Demonstrated skill in researching issues using multiple sources such as laws, rules, advisories, online databases, or internal systems to independently resolve complex customer questions or problems.
Proven ability to handle challenging or emotionally charged interactions with professionalism and empathy, supported by experience de-escalating conversations and clarifying issues with upset, confused, or uncooperative individuals.
Demonstrated ability to work collaboratively with diverse internal and external stakeholders; such as business owners, attorneys, accountants, and other government staff, gained through professional experience requiring cooperative problem-solving and information exchange.
Progressive experience organizing and prioritizing work in a fast-paced environment, showing the ability to remain focused, manage interruptions, and respond to changing demands or assigned call queues.
Demonstrated proficiency using computer systems, databases, and online research tools to access, update, or document account information, obtained through prior administrative, customer service, or technical support work.
Demonstrated ability to adhere to confidentiality, ethics requirements, and fiscal accountability standards such as accurate data entry, error recognition, and compliance with internal controls, gained through work involving sensitive information or financial data.
Demonstrated knowledge of cash-handling procedures and internal controls, including receipting, reconciling, preparing deposits, and safeguarding funds, supported by experience using financial systems.
Ability to take action to learn and grow.
Ability to take action to meet the needs of others.
Uses an equitable and inclusive approach.

Nice To Haves

A Bachelor’s degree in business or public administration, accounting, public finance, or a closely allied field, AND one year of professional experience in tax administration, tax auditing, or tax collection (additional qualifying experience may substitute, year for year, for education).
Three years as a Tax Service Representative.

Responsibilities

Serve taxpayers by educating, interpreting, and providing instruction on Washington State tax laws, rules and reporting.
Open accounts and issue Unified Business Identifier numbers for new businesses.
Collect application fees.
Assist with working family tax credit applications.
Complete Use Tax Declarations and Use Tax Returns by determining eligibility for exemptions or assessment of Use Tax on motor vehicles, vessels, and aircraft.
Receive, record, and account for monies and checks received in payment of tax returns, tax warrants, invoices and applications.
File legal documents with courts.