Tax Examiner I (Temporary Aide)

State of Colorado•Denver, CO

4d•Hybrid

About The Position

The Colorado Department of Revenue (CDOR) is seeking a customer service-oriented individual with accounting knowledge to join their Taxation Division as a Temporary Tax Examiner I in the Taxpayer Service Call Center. The Call Center serves over 200,000 customers annually, addressing tax-related inquiries ranging from sales and marijuana excise tax to wage withholding and income tax. This role involves educating callers on tax statutes, policies, and procedures, analyzing complex tax issues, and assisting callers with using departmental websites and tax software. The position requires continuous learning of changes in statutes, policies, and procedures, and the ability to resolve taxpayer account issues in accordance with state laws.

Requirements

High school diploma or General Education Diploma (GED)
Two (2) years of experience in customer service experience
Six months of customer service experience must include work in accounting, bookkeeping, auditing or tax-administration.
Employees must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations.
Must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance.
Must complete a successful background investigation and reference check prior to appointment.

Nice To Haves

State experience working with GenTax
Experience working with state, county or municipal taxes
Experience in bookkeeping, technical accounting, tax administration, business economics, finance.
Proficient with Microsoft Office and Google Workspace
Previous call center experience
Excellent communicators
Team players
Prior tax accounting experience
Tech savvy

Responsibilities

Educate inbound callers over the phone on specific and ambiguous tax issues administered by the Department of Revenue when the callers are uncertain about Colorado statutes, policies, and procedures.
Analyze and understand complex issues affecting their tax accounts in a fast-paced environment while also communicating the situation clearly and effectively in a way that the caller can understand.
Assist callers with exceptional customer service in utilizing the Department of Revenue or related entity’s websites, tax software, or service portals to file returns, submit payments, access tax information, and many other activities.
Learn and adapt to changes in statutes, policies and procedures on a frequent basis while being able to also facilitate the resolution of taxpayer account issues in accordance with the state statutes and policies.
Instruct taxpayers on completion of applicable forms and documents.
Make determinations of appropriate tax collection procedures.
Make authorizations or denials of refunds or assessments.
Provide the public with information regarding tax statutes, department policies, procedures and positions on taxes administered by the department by telephone, web messages and issuance of letters.