Tax Examiner Associate

State of Ohio•Columbus, OH

22h•Onsite

About The Position

The Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement. The Ohio Department of Taxation is seeking multiple Tax Examiner Associates. Creating a seamless and user-centric experience for all Ohio Taxpayers.

Requirements

Undergraduate core program in business related field or public administration which included 2 courses in accounting; 3 mos. exp. in customer service.
Active Learning
Teamwork
Problem Solving
Customer Focus

Nice To Haves

Equivalent of Minimum Class Qualifications for Employment noted above.

Responsibilities

Serve as the “front line” for customer service by taking phone calls, responding to emails and live chats, and face-to-face interaction at our Welcome Center.
Educate taxpayers by responding to written and verbal questions, attending outreach events, and helping create instructional materials.
Learn all aspects of the taxes administered by Taxation (such as individual income tax, business tax, or employer withholding).

Benefits

Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
tuition reimbursement
health and wellness programs
work-life balance initiatives
opportunities for career advancement