Tax Examiner 1

Commonwealth of Pennsylvania • Dauphin County, PA

21h • Hybrid

About The Position

Tax Examiner 1 is trainee level work offering a great opportunity to develop skills and knowledge that support the accuracy of business tax accounts across the Commonwealth. This role with our Bureau of Registration and Taxpayer Management, Taxpayer Registration Division, Account Maintenance Section provides hands-on experience reviewing customer information, managing account updates, and assisting taxpayers and their representatives. You will build technical knowledge and learn important process that keep essential tax operations running smoothly and efficiently. Step into a position where careful analysis and clear communication make a difference. This position focuses on learning how to examine business tax accounts, update customer information, and resolve processing issues to keep tax records accurate. Your work will support essential account maintenance through excellent customer service, careful attention to detail, and accurate technical and tax knowledge.

Requirements

• Two years of general office work; or An equivalent combination of experience and training.
• Customer service experience.
• Experience handling incoming/outgoing phone calls.
• Problem-solving and conflict resolution skills.
• Professionalism and a positive attitude.
• Ability to perform essential job functions.
• Pass an enhanced background check prior to beginning employment, including a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Responsibilities

• Answer phone, email, and other inquiries to assist taxpayers and their representatives with using online systems, completing required forms, and resolving other requests
• Create business tax profiles, analyze taxpayer information in multiple systems, and make updates or corrections to registration, demographics, and related information
• Review corporate and fiscal details and verify key data, identify business structure, generate filing obligations, determine filing frequency, initiate payments and returns, and calculate penalty and interest owed
• Correspond with taxpayers and their representatives to obtain or provide clarification and request documentation needed to complete work
• Create, update, and resolve work items; prepare completed work and documents for imaging and scanning; and prepare daily production reports

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed