Tax Examiner II
About The Position
The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent. The Tax Administration Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Tax Administration Division audits the tax returns of businesses and individuals filed, including sales/use, meals, rooms occupancy and special fuels, are subject to examination by the Tax Administration Division staff. Tax Examiner II’s in the Contact Center of the Personal Income Tax Bureau are required to perform all or some of the following duties and responsibilities: Provide the highest level of professional service Represent DOR in direct public dealings Answer telephone inquiries Resolve written inquiries Make account transactions Review and adjust tax returns Provide technical assistance by interpreting and explaining state tax laws, rules, regulations, guidelines, policies and procedures Responsible for being proficient in use of GeniSys, MassTaxConnect and other systems Perform related tasks as requested. Contact Center employees have limited flextime and predominantly provide phone support to the taxpayers of the Commonwealth.
Requirements
- Two years of full-time, or equivalent part-time, professional experience in accounting, auditing or tax examining work
- Proficiency in use of GeniSys, MassTaxConnect and other systems
Nice To Haves
- Individuals who believe they have the skills necessary to thrive are encouraged to apply.
Responsibilities
- Provide the highest level of professional service
- Represent DOR in direct public dealings
- Answer telephone inquiries
- Resolve written inquiries
- Make account transactions
- Review and adjust tax returns
- Provide technical assistance by interpreting and explaining state tax laws, rules, regulations, guidelines, policies and procedures
- Responsible for being proficient in use of GeniSys, MassTaxConnect and other systems
- Perform related tasks as requested
Benefits
- Outstanding suite of employee benefits that add to the overall value of your compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
