Tax Compliance Agent

State of Utah Office of the Governor • Provo, UT

10d • $23 - $38 • Hybrid

About The Position

The Utah State Tax Commission's Customer Services Division is looking for a skilled and motivated individual to fill its Tax Compliance Agent position. This person will play an integral role in the Division's mission to answer taxpayer inquiries. You must be current on your state and federal tax filings and pass a FBI level background check. This job may be filled at any of the advertised levels. The Tax Compliance Agent will need to have experience negotiating with customers, prior experience in collections, including taking legal action, a basic understanding of Utah tax laws, skills in dealing with customers in an adverse environment, prior experience working with customers over the phone, ability to work under pressure and meet deadlines, be able to do your part in a team environment, research information to find answers to questions, and data entry skills. This position may be filled at any level within the job series: Tax Compliance Agent II ($22.05-$33.13) or Tax Compliance Agent III ($24.60-$36.94). Employees are hired for this position only at entry level (Tax Compliance Agent II), $23.73 an hour. We are unable to negotiate hourly wage amounts. DHRM rules apply for promotions/transfers for current state employees.

Requirements

• Current on state and federal tax filings
• Pass a FBI level background check
• Exceptional customer service skills
• Very detail oriented
• Experience with GenTax/Collections

Nice To Haves

• Experience negotiating with customers
• Prior experience in collections, including taking legal action
• Basic understanding of Utah tax laws
• Skills in dealing with customers in an adverse environment
• Prior experience working with customers over the phone
• Ability to work under pressure and meet deadlines
• Be able to do your part in a team environment
• Research information to find answer to questions
• Data entry skills
• Experience with tax laws, rules, regulations, policies and procedures

Responsibilities

• Answer taxpayer inquiries
• Negotiate with customers
• Collections, including taking legal action
• Deal with customers in an adverse environment
• Work with customers over the phone
• Work under pressure and meet deadlines
• Do your part in a team environment
• Research information to find answers to questions
• Data entry

Benefits

• Job Stability
• Career Growth
• Meaningful Work
• Supportive Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed