Tax Compliance Agent - Department of Finance

City and County of Denver • Denver, CO

3d • $24 - $36 • Hybrid

About The Position

The Department of Finance manages the city’s investing, fiscal analysis, budgeting, debt and asset management, tax assessment and collection, and accounting functions as well as establishing, maintaining, and enforcing fiscal policies, practices and procedures for the entire City and County of Denver. The Department commits to Denver residents the delivery of these services through a financial structure that mirrors the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability, and improved business processes. The Treasury Division collects, records, and deposits all City taxes and revenues, and disburses money as required by law. The Treasury Division's other responsibilities include: enforcement of tax compliance; and administration of the City's property tax programs. The mission of the Treasury Division of the Department of Finance is to promote and facilitate voluntary compliance, strive to ensure fairness, and collect tax revenue that funds city services. By carrying out this mission in a professional, efficient, and customer-oriented manner, we maximize the financial resources available to meet the needs of the community and its citizens. The City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team. In this Tax Compliance Agent I role, you will collect delinquent taxes to generate revenue for the city and enforce compliance of local businesses with state and municipal tax law. This includes placing phone calls to taxpayers, potential taxpayer visits, and mailing letters or sending email reminders to taxpayers for tax collections.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Two (2) years of experience relating tax information to the public.
• Requires a driver’s license at the time of application.
• Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Nice To Haves

• A strong commitment to delivering exceptional customer service to Denver tax-payers
• Effective interpersonal skills
• Excellent verbal and written communication abilities
• The capacity to understand tax concepts and policies and apply them accurately
• Additional appropriate education may be substituted for the minimum experience requirement.

Responsibilities

• Collects delinquent sales, use, occupational, lodgers, and personal property taxes and handles issues of compliance determined by the diversity, size, habitual delinquency of the business, and the total of the taxes owed.
• Researches and verifies debtor information, collects evidence to prove ownership, residency, business activity, and tax liability, and locates property subject to liens for delinquent taxes.
• Estimates, assesses, and collects delinquent taxes by contacting debtor or designated representative, explains legal obligations for restitution, and negotiates payment agreements within specified parameters.
• Processes lien placements, submits claims as needed to obtain payment, determines penalty and interest charges on delinquent taxes, prepares liability information for bankruptcy claims, and may assist in negotiating payment agreements with specified parameters.
• Investigates businesses for compliance with licensure for collection of sales, use, and/or lodger’s tax and occupational tax registration through field examination and systematic inquiry and explains state law and municipal ordinances for compliance.
• Assembles, organizes, and maintains case files, reports of partial payments and full collection of debt, uncollectible accounts, and records of correspondence.
• Performs other related duties as assigned or requested.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays
• 1 personal holiday
• 1 Wellness Day
• 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED