Tax Account Collections Technician

Commonwealth of Pennsylvania • Dauphin County, PA

4d • Hybrid

About The Position

As a Tax Account Collections Technician with the Pennsylvania Department of Revenue, you will help keep tax accounts accurate and up to date. This position provides steady work that supports the fairness of Pennsylvania tax administration. You will review accounts, apply laws, and assist taxpayers with important information. Your attention to detail will make a real impact on the public. Advance your professional talents and apply today! This position supports the careful review and correction of individual tax accounts to ensure accuracy and compliance with Pennsylvania tax laws. As a Tax Account Collections Technician with the Taxpayer Accounting Division, you will perform the following duties: Account Review: Examine individual accounts for adherence to state tax laws and procedures Decision Adjustments: Apply court and appeals decisions by calculating changes and updating records Stakeholder Communication: Provide information to taxpayers and staff through clear written and verbal communication Tax Corrections: Process corrections while informing taxpayers of appeal rights and required steps Fee Processing: Handle returned checks by invalidating payments and assessing required fees Report Preparation: Compile production reports and maintain proper documentation for completed work.

Requirements

• Three years of experience reviewing tax documents and applying tax laws and rules and regulations and making taxpayer liability decisions
• Three years of experience in the collection of taxes
• Three year of experience in the provision of taxpayer assistance which involves the explanation of the application of tax laws, rules, regulations, policies and procedures
• Any combination of experience and training which provides the applicant with the required knowledges, skills and abilities
• Must be able to perform essential job functions
• Pass an enhanced background check prior to beginning employment due to access to Federal Tax Information (FTI) and IRS Publication 1075 requirements, including fingerprint-based federal records check, PA State Police clearance, check of local law enforcement agencies where you have lived/worked/attended school in the last five years, and citizenship/residency verification.

Responsibilities

• Examine individual accounts for adherence to state tax laws and procedures
• Apply court and appeals decisions by calculating changes and updating records
• Provide information to taxpayers and staff through clear written and verbal communication
• Process corrections while informing taxpayers of appeal rights and required steps
• Handle returned checks by invalidating payments and assessing required fees
• Compile production reports and maintain proper documentation for completed work

Benefits

• Telework opportunity up to 3 days a week after successful completion of a 6-month in-office training period
• Option to report to the headquarters office in Harrisburg if unable to telework

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed