Tavern Regional Manager

PT’s Taverns

10d•Onsite

About The Position

As the Tavern Regional Manager, you play a vital leadership role in driving operational excellence and guest satisfaction across multiple Tavern locations. You are responsible for overseeing all aspects of daily operations, ensuring each location consistently meets performance standards and delivers exceptional guest experiences. You serve as a key decision-maker, addressing escalated concerns, resolving team member challenges, and supporting location-level leadership to foster a high-performing, service-driven culture.

Requirements

At least 21 years of age
High School Diploma or Equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Food Handlers Card
Alcohol Awareness Card
Non-Gaming Card
Nevada Gaming Registration
Drivers License
10 Year DMV History Report
Regularly push/pull up to 30lbs
Regularly lift and/or carry up to 30lbs at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twist
Regularly sit and work at a desk or computer
Frequently standing and walking
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to use tools or equipment requiring a high degree of dexterity

Nice To Haves

5 years of experience in the high-volume food beverage or hospitality industry; includes leadership or progressive responsibility in multi-unit management and restaurant operations
Proven track record of effective decision-making under pressure and in dynamic environments
Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
Ability to adapt leadership style to support changing business needs and team dynamics
Commitment to fostering an inclusive, respectful, and high-performing workplace culture
Proactive problem-solving mindset with a focus on accountability and continuous improvement
Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
Ability to access and input information using a moderately complex computer system
Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Responsibilities

Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence
Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
Oversee and maintain financial performance across multiple tavern locations, including monitoring budgets, approving food and equipment purchases, and ensuring proper forecasting and cost control
Ensure operational excellence by maintaining proper staffing levels, implementing new procedures, managing cleanliness and safety across all venues, and recommending necessary equipment changes or upgrades
Handle escalated employee relations, including counseling, conflict resolution, and terminations in collaboration with Human Resources
Communicate regularly with department heads and cross-functional teams to resolve issues, align on initiatives, and maintain smooth operations
Maintain current knowledge and competency in roles under your supervision to guide and support on-site managers effectively
Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned