Tasting Room Manager

Distinguished Vineyards

8d•$95,000 - $105,000•Onsite

About The Position

We have an exciting opportunity for a Tasting Room Manager to join the MacRostie Winery hospitality team! Reporting to the Director of Hospitality and Events, this role is responsible for leading a customer-focused tasting room (TR) team that aligns with the MacRostie brand plan, achieves sales and wine club targets and maintains a world-class hospitality experience. This position manages onsite events including consumer, corporate and wine club as well as focuses on people management that includes the Assistant Tasting Room Manager and all full and part time TR staff. This role is based in Healdsburg, CA and is a salaried, exempt position, working consistent weekends and occasional evenings to support event programming.

Requirements

5+ years of hospitality or wine industry experience
Prior management experience in a tasting room or hospitality industry team required
Event management experience required
Post High school graduate or equivalency required.
Knowledge of and deep passion for wine and the wine industry
Understanding of world class service and hospitality standards
Knowledge of wine service Point of Sale (Commerce7 preferred)
Robust understanding of inventory management across channels
Best in class hospitality and customer relationship management
Strong verbal and written communication, and presentation skills
Ability to multi-task and delegate
Proficient in Outlook, Word, Excel and PowerPoint
Mastery of all order management, payroll and CRM systems
Strong skills in using web-based platforms and social media
Self-starter and ability to work autonomously
Must be able to provide U.S. Work Authorization without current or future sponsorship.

Nice To Haves

College degree or equivalent preferred, but not mandatory.

Responsibilities

Direct Management of all TR operations
Continuously look for ways to improve processes
Identify and resolve operational issues to ensure a seamless experience for guests, members, and trade
Delivers exceptional customer service to all guests to drive sales, wine club sign-ups and repeat visits & leads the team to do the same
Leads the TR team, including management of recruitment, paperwork, training, development, coaching, scheduling & payroll
Supervises all daily TR operating processes and procedures including opening/closing protocol, POS systems, cash management, replenishment of collateral, merchandise & supplies
Manage all onsite events during business hours and after hours including: planning, budgeting, contracts, logistics, staffing, rentals, vendors and execution + offsite wine club event management
Works closely with Outreach Coordinator to execute Affiliate Partner program with key local partners including strategy, budget, scheduling, reporting
Oversee tasting room inventory replenishment, inventory counts, and inventory tracking.
Ensure the team follows inventory procedures and maintains accurate inventory records.
Partner with Club Operations and Supply Chain to resolve inventory discrepancies
Role model exemplary hospitality and customer service to all external constituents
Provide event planning support to clients including walkthroughs, securing contracts, vendor management, post event follow-up
Actively participate in the DV People Processes and ensure 100% completion within agreed time frames
Approve and manage payroll
Understand and add value to our achievement-based culture
Contribute to and deliver on team culture and engagement plan