Tasting Room Manager

Delicato Family Wines • Manteca, CA

2d • Onsite

About The Position

The Tasting Room Manager provides day-to-day leadership and manages daily tasting room operations, including direct responsibility for the Manteca Tasting Room. The Manager sets tasting room sales goals by creating sales strategies, promotions, and tasting room events. The Manager leads the tasting room team, developing and managing industry-leading, customized tasting room guest experiences. The Manager ensures the tasting room team is aligned with managerial practices and policies in an effort to provide a productive and cohesive operation.

Requirements

• High school diploma or equivalent required
• Must be 21 years of age in order to pour, serve, and taste wine
• Responsible Beverage Service Certificate required
• High level organizational and time management skills
• Excellent oral and written communication skills
• Possesses a broad knowledge of wine and varietals
• Is self-motivated, able to act independently to solve problems
• Meets changing priorities in the workplace with flexibility and enthusiasm
• Professional appearance and demeanor
• Proficient in retail software and Microsoft Office suite, including Word & Excel
• Must be able to work evenings, weekends, and holidays

Nice To Haves

• Bachelor’s degree preferred
• Professional wine certification a plus (Sommelier, CSW, WSET)

Responsibilities

• Manages and monitors day-to-day operations and team performance to ensure smooth workflows and that company standards are met.
• Manages company culture and holds self, peers, and direct reports accountable for demonstrating a constructive company culture through influential, personal behavior and actions; encourages strong work ethic and fosters an environment of trust and respect.
• Develops and aligns individual goals with the department's operational goals; ensures that decisions, actions, and priorities are aligned with the company's vision, mission, and strategies.
• Researches best practices, stays abreast of industry trends, and maintains awareness of regulatory changes to ensure compliance and continually improve operations.
• Assists in preparing the departmental budget, monitors spending, and directs team in cost-effective operations to ensure adherence to financial objectives.
• Monitors performance and regularly communicates with direct reports to achieve mutual understanding and desired results.
• Partners with immediate manager to determine staffing needs; attracts, motivates, and retains a workforce with the appropriate knowledge, skills, and abilities to achieve goals and objectives.
• Provides employees with a safe, healthy, and rewarding work environment; ensures delivery and completion of monthly safety topics.
• Communicates and supports change initiatives and decisions in an effective manner to successfully guide team through change.
• Fosters a work environment that encourages creative thinking, promotes flexibility, and drives innovation.
• Addresses employee issues, concerns, and complaints in an objective and confidential manner; notifies HR Business Partner and keeps immediate manager informed as appropriate.
• Ensures compliance and consistent application of company policies, initiatives, and decisions.
• Coaches, guides, and develops direct reports; fully engages in the GPS (Performance Management) process; provides high-quality feedback, and ensures proper GPS documentation of employee performance, recognition, and deficiencies.
• Works with the Director Hospitality & Retail Sales to develop annual direct sales plan and creates sales programs to achieve annual goals; responsible for the continued growth and development of all direct to customer sales through the tasting room; analyzes tasting room sales and develops new promotions as needed.
• Reviews, researches, and resolves tasting room related monthly P&L.
• Oversees tasting room daily sales reconciliation and bank deposits - reconciles registers for all departments; provides daily sales and weekly/biweekly sales recap to Accounting Department.
• Manages the entire Wine Club operations which includes establishing sales goals, memberships, utilizing the Wine Club software, correspondence, and delivery management.
• Leads, trains and inspires tasting room staff to provide excellent customer service and handles customer complaints to ensure the customers’ needs are a priority.
• Assists in the development of staffing plans as well as selecting, training, and disciplining employees.
• Coordinates with the General Manager, Direct to Consumer and Hospitality Managers on winery wide issues.
• Collaborates with Public Relations, Sales, and Marketing departments to promote the Delicato Family Wines brand, culture and image.
• Manages tasting room experiences providing day-to-day leadership and support; helps develop and maintain standards of guest service and wine tasting experience.
• Maintains a professional image within the Manteca community as a representative of the Manteca tasting room.
• Other duties as assigned.

Benefits

• medical, dental and vision insurance
• life insurance
• disability insurance
• flexible spending accounts
• 401(k) with generous company match
• discretionary profit sharing
• paid time off (PTO)
• paid holidays
• wine & merchandise discounts
• tuition reimbursement
• gym discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED