Tasting Room Manager On Duty (MOD)

Wente Family Estates Careers•Livermore, CA

19h•Onsite

About The Position

This role partners closely with Wine Sales Ambassadors and support staff to maintain service standards, optimize guest flow, and drive a seamless, elevated experience across the estate. The MOD serves as the primary leader on the floor, responsible for real-time decision-making, team alignment, and operational execution. The MOD is not assigned a section and is not permitted to take tables while acting as Manager on Duty. This role is dedicated to overseeing the full guest experience, supporting the team, and ensuring operational excellence. The MOD is expected to demonstrate strong leadership, hospitality expertise, and business acumen while upholding the highest standards of professionalism and representing Wente Family Estates.

Requirements

Strong passion for hospitality, leadership, and operational excellence.
Previous leadership experience in hospitality, restaurant, or winery environments preferred
Strong understanding of tasting room or restaurant-style floor operation
Demonstrated ability to lead teams in a fast-paced, guest-focused environment
Excellent communication, problem-solving, and decision-making skills
Ability to balance guest experience with business needs
Strong organizational skills with the ability to multitask and prioritize
Professional presence with a polished and approachable demeanor
Familiarity with Commerce7, TOCK, or POS systems preferred
Must be 21 years of age or older
Must be willing to work weekends, evenings, and holidays as business demands require
Ability to stand and walk for extended periods during shifts
Ability to lift up to 50 pounds
Ability to perform repetitive tasks including bending, reaching, and stocking inventory
Manual dexterity to operate POS systems, tablets, and computers
Ability to work in a dynamic indoor/outdoor environment

Nice To Haves

Familiarity with Commerce7, TOCK, or POS systems preferred

Responsibilities

Champion exceptional hospitality standards across all guest touchpoints
Ensure every guest receives a seamless, engaging, and memorable experience
Monitor guest flow, wait times, and pacing to maintain service excellence
Act as the primary escalation point for guest concerns, resolving issues promptly and professionally
Supports, motivates, and trains the operations team to utilize sales skills for wine club growth, invigorates wine sales, and provides a high-standard experience for guests and employees.
Lead the floor during service, providing direction, coaching, and real-time support to team members
Ensure alignment with service standards, sales expectations, and operational procedures
Foster a positive, collaborative, and high-performing team environment
Identify opportunities to support team members in improving guest engagement and sales performance
Maintain visibility and presence on the floor at all times, includes walkthroughs and maintenance checks.
Support the achievement of daily, weekly, and monthly sales goals
Drive focus on key performance indicators, including AOV, club conversion, and guest engagement
Reinforce sales behaviors and guest engagement strategies with Wine Sales Ambassadors
Identify opportunities to enhance revenue through improved guest flow and service execution
Ensure proper POS usage, accuracy, and cash. As well as pricing promotions.
Oversee opening and closing procedures to ensure operational readiness
Completes daily and MOD reports
Ensure tasting room, patio, and all guest-facing areas meet brand and cleanliness standards
Monitor inventory levels of wine, retail, and operational supplies; communicate needs proactively. Involved inventory audits.
Operational expert in Reservation systems, POS (e.g., Commerce7, TOCK)
Support the execution of events and special experiences
Partner with Operations Manager on KPI, POS and reservation systems. Assists or leads in scheduling
Partner with the Concierge/Host team to ensure accurate and efficient reservation management
Oversee guest seating flow and adjust in real time to optimize capacity and experience
Support large party coordination and ensure readiness for group experiences
Maintain awareness of upcoming reservations and business trends to support staffing and planning
Ensure compliance with all safety, sanitation, and alcohol service regulations
Uphold company policies and procedures at all times
Proactively identify and mitigate risks for guests and employees
Represent Wente Family Estates with integrity, professionalism, and enthusiasm