Hotel Manager on Duty (MOD)

Iqon Hospitality • Redmond, WA

3d • Onsite

About The Position

We are seeking a skilled and experienced Manager on Duty to join our team and assist in the day-to-day operations of our business. The Manager on Duty will be responsible for managing a team of employees, overseeing the budget and financial performance of the hotel, and developing and implementing strategies for growth and success. The successful candidate will have strong leadership and problem-solving skills and be able to adapt to changing business needs.

Requirements

• Minimum of 2 years of experience in a management role
• Strong leadership and problem-solving skills
• Ability to adapt to changing business needs
• Excellent communication and customer service skills
• Flexibility to work day and evenings, weekends, and holidays as needed; rotational
• All applicants will be subject to a standard background check, which may include a criminal history review

Responsibilities

• Manage a team of employees, including setting performance expectations, providing training and development, and managing employee relations
• Manage reservations and check guests in and out using a computerized system
• Develop and implement strategies for growth and success, including identifying new opportunities and improving existing processes
• Monitor market trends and adapt to changing business needs
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Must be able to lead housekeeping department as needed, particularly in absence of Head Housekeeper
• Must have a valid driver license and able to support occasional hotel shuttle needs
• Communicate effectively with other team members and management
• Other duties as assigned

Benefits

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only)
• Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment
• Complimentary public transportation (ORCA: Seattle-Area Regional Buses, Light Rail, Train, Streetcar, Water Taxi, Kitsap Transit, Metro Flex, Monorail, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed