Tasting Room Associate

CAPE MAY BREWING COMPANY LLC•Rio Grande, NJ

1d•$16 - $16•Onsite

About The Position

Do you love sharing your passion with others? Do you like to help others have an enjoyable retail or service experience? Are you interested in beer but not sure where to start? As a Tasting Room Associate, you will be at the center of the action for our Cape May Tasting Room, renowned throughout the region for our customer service, draft options, and fun, expansive space. You will get to work in different roles around the Tasting Room and Brewtique to help our visitors, keep areas clean and organized, and engage with our Brew Crew.

Requirements

18 years of age or older
High School diploma or equivalent (GED)
Basic math skills
Proficient in Microsoft Office
Customer service focus
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
Available to work a variety of hours, including evenings and weekends and Holidays
Standing for long periods of time
Working outside or inside
Constant moving, talking, hearing, grabbing
Occasional squatting, crouching, bending, kneeling, twisting
May involve climbing stairs and/or ladders
Repetitive movements
Lifting to 60 lbs. unassisted and up to 160 lbs. assisted
Access, input, and retrieve information from a computer
Regularly required to reach with arms and hands
Required to use hands to finger, handle or feel objects and controls
Required to talk and to hear
Occasionally required to climb and balance
Working individually and as a team
Working under time pressure
Encountering frequent interruptions
Using effective verbal communication

Nice To Haves

Interested in beer

Responsibilities

Lead by example in upholding the Company’s Core Values and promoting a positive and constructive working environment
Informing guests of the various ways to experience CMBC offerings
Greeting customers and seating guests
Checking identification
Interact with guests including answering questions and providing guests with assistance in an effort to create an attractive environment providing a unique experience
Suggesting items to guests and customers and cross-selling products to increase purchase amounts
Processing and fulfilling online orders containing beer products as well as merchandise
Perform regular inspection of Tasting Room and Brewtique area(s) and maintain cleanliness of facility
Maintaining appropriate stock on floor
Comply with inventory control procedures
Remain knowledgeable on products offered and discuss available options
Promptly resolve customer complaints and ensure maximum client satisfaction
Ensure response to all special requests of guests
Inform Manager of any potential guest issues
Assist with opening the facility and or closing duties
Cleaning the facility
Collect payment using the POS system
Following the company’s cash handling policy at all times
Keep work area neat and organized
Attend and represent Cape May Brewing Company at special/promotional events
Participate in training programs
Perform job duties in a safe and responsible manner
Work as a team with all coworkers
Perform other tasks assigned by Manager as needed