Tasting Room Associate-Etude

Treasury Wine Estates • Napa, CA

1d • Onsite

About The Position

Etude is seeking a Full Time Tasting Room Associate with a background in customer service, a good eye for detail, and a passion for fostering a wonderful experience for every guest. As the main point of contact for guests, a polite, friendly, and energetic demeanor is essential. This role involves hosting wine tastings and tours, selling wine and merchandise, and collaborating with colleagues to provide superior guest experiences. The associate will stay current on wine offerings, engage with the local wine community, and make recommendations to guests. Participation in training programs and striving for high sales and service results are key. Responsibilities also include operating cash registers, assisting with events, managing inventory, and adhering to site policies and procedures.

Requirements

• Must be 21 years of age
• Exemplary customer service skills
• Passionate about wine
• Sales and conversion via hospitality and knowledge
• Strong presentation skills with the ability to relay their knowledge of wines and wine production
• Dynamic communication skills & positive attitude
• Must have a clean professional appearance and excel in intercommunications and interactions
• Ability to start a project and carry through to successful implementation
• Knowledge of food and wine, the wine industry, Sonoma, Napa and Bay Area restaurants
• Must work weekends (Friday, Saturday and Sunday), some holidays and evenings
• Must be able to lift 50 lbs. (a case of wine)

Responsibilities

• Set-up and host wine tastings and tours for guests
• Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets
• Collaborate with co-workers to provide a superior guest experience
• Provide service and hospitality that exceeds our competitors and our guest’s expectations
• Stay current on Beringer Vineyards wines and customer offerings
• Be engaged and active in local wine industry community – know our market
• Be informed on local hospitality offerings and make recommendations to guests
• Participate in TWE training programs
• Strive for WISE triple score sales and service results
• Open, close and operate cash registers
• Assist in events, private dinners and various site activities
• Assist Wine Inventory and Merchandise Dept. with restocking, inventory and floor upkeep
• Follow site policies and procedures including but not limited to: Opening and closing, inventory of merchandise and wine, etc.
• Act as a backup for other Hospitality Sales Associates who are conducting tastings and tours

Benefits

• Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Plus, a “TWE4ME Day” – a day to spend however you choose!
• Paid Parental & Caregiver Leave: Generous time off for life’s big moments.
• Volunteer Days: Get paid to give back—2 full days each year!
• Flexible Work Options: Find your flex—hybrid and custom schedules available for certain roles.
• Wellbeing First: Medical, dental, vision, free mental health support, and an award-winning wellness program.
• 401(k) with Company Match: 100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.
• Wine Perks & Discounts: Enjoy exclusive employee pricing on the world’s best wines, plus receive a generous product allowance.
• Recognition & Rewards: Celebrate wins and earn fun rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed