Tasting Room Associate-Etude

Treasury Wine Estates•Napa, CA

12h•$22 - $25•Onsite

About The Position

Etude is seeking a Full Time Tasting Room Associate with a background in customer service, a good eye for detail, and a passion for creating exceptional guest experiences. As the main point of contact for guests, you will embody a polite, friendly, and energetic demeanor. This role involves hosting wine tastings and tours, selling wine and merchandise, promoting wine clubs, and collaborating with colleagues to ensure superior guest satisfaction. You will also stay informed about Beringer Vineyards wines, engage with the local wine community, and assist with events and inventory management. A commitment to following site policies and procedures, and acting as a backup for other Hospitality Sales Associates, is also expected.

Requirements

Must be 21 years of age
Exemplary customer service skills
Passionate about wine
Sales and conversion via hospitality and knowledge
Strong presentation skills with the ability to relay their knowledge of wines and wine production
Dynamic communication skills & positive attitude
Must have a clean professional appearance and excel in intercommunications and interactions
Ability to start a project and carry through to successful implementation
Knowledge of food and wine, the wine industry, Sonoma, Napa and Bay Area restaurants
Must be able to lift 50 lbs. (a case of wine)

Responsibilities

Set-up and host wine tastings and tours for guests
Sell wine, merchandise and wine clubs to meet or exceed monthly sales targets
Collaborate with co-workers to provide a superior guest experience
Provide service and hospitality that exceeds our competitors and our guest’s expectations
Stay current on Beringer Vineyards wines and customer offerings
Be engaged and active in local wine industry community – know our market
Be informed on local hospitality offerings and make recommendations to guests
Participate in TWE training programs
Strive for WISE triple score sales and service results
Open, close and operate cash registers
Assist in events, private dinners and various site activities
Assist Wine Inventory and Merchandise Dept. with restocking, inventory and floor upkeep
Follow site policies and procedures including but not limited to: Opening and closing, inventory of merchandise and wine, etc.
Act as a backup for other Hospitality Sales Associates who are conducting tastings and tours