Task Force Property Manager

Waterton • Chicago, IL

2d • $75,000 - $95,000 • Remote

About The Position

Waterton is seeking a Task Force Manager to join their Operations Team. This role is responsible for managing properties that are without a permanent Community Manager and for assisting with special projects. The Task Force Manager will oversee all facets of the community’s operations to achieve occupancy and income goals while adhering to all Waterton Residential policies, applicable laws and ordinances including Fair Housing and Equal Employment laws. They will also ensure the community is maintained in a manner consistent with established standards and objectives. This position requires travel up to 100%.

Requirements

• Minimum of five (5) years’ progressive property (hotel or multifamily) experience in a similarly sized organization.
• Minimum of two (2) years in a manager-level role.
• High School Diploma or equivalent.
• Excellent communication skills, ability to manage relationships and build rapport.
• Ability to motivate others.
• Good presence when conducting onsite tours with owners, investors, and residents.
• Ability to keep everyone informed and on the same page.
• Experience managing human resources concerns at the site level.
• Sharp eye for hiring, engaging and retaining top talent.
• Ability to engage and inspire others to do their best work.
• Proficiency in financial reporting and understanding of timely, accurate metrics.
• Proven track record in managing Accounts Receivables.
• Creative, entrepreneurial, and a go-getter.
• Advanced user of Microsoft Office, especially Excel, Word and Outlook.
• Ability to adapt as the situation warrants.
• Ability to focus on multiple deadlines and change as the demands and fast pace requires.
• Very strong project management skills, juggling big and small tasks alike.
• Strong time and project management skills.
• Ability to focus on the smallest details while keeping the larger process running effectively to meet and juggle tight deadlines.
• Demonstrate tact and empathy when dealing with Resident and Associate concerns, and work to resolve them quickly.
• Travel up to 100% of the time, sometimes with shorter than average notice.

Nice To Haves

• Bachelor’s Degree preferably in Business Administration, Management or other relevant degree.
• Experience with Yardi, LRO, Lead2Lease, Satisfacts, or UltiPro.

Responsibilities

• Lead, schedule, coordinate and supervise all associates/departments within community.
• Manage employment cycle-recruitment, selection, hiring, orientation, training and development, performance management and coaching in accordance with company policy and procedure.
• Ensure that the community is adequately and appropriately staffed.
• Prepare, implement and meet the annual operating and capital budgets/forecasts for the community.
• Complete required reports, including monthly, quarterly leasing, variance and capital reporting.
• Oversee Accounts Receivable ensuring that all rents are collected in a timely manner.
• Oversee collection and demand processes in accordance with local law, including the eviction process when necessary.
• Think creatively about ways to engage residents through ongoing programs and promotions designed to increase satisfaction and minimize resident turnover.
• Motivate, engage, and inspire the local leasing team to exceed occupancy expectations for the property.
• Oversee the lease renewal program and documentation process.
• Perform regular property inspections to ensure compliance with established standards regarding the grounds, risk management, safety, cleanliness and general appearance.
• Work with the Service Manager to document, identify, develop, and execute/monitor preventive maintenance schedules.
• Oversee capital improvement projects and run the appropriate bid process for any improvement work.
• Collaborate directly with the Capital Project team should there be any significant renovations or unit rehabilitation work.
• Ensure compliance with the company’s safety programs.
• Monitor resident selection criteria in accordance with federal and state regulations.
• Ensure that the community adheres to all local and state laws, including all laws governing Fair Housing.
• Ensure compliance with all applicable ADA (Americans with Disabilities Act), and Section 504 (FHAA) regulations.
• Be an excellent teammate who helps create and deliver organizational goals, including sharing best practices on process improvement, refining and introducing new Standard Operating Procedures (SOP’s).

Benefits

• Competitive compensation and incentive program participation.
• Medical, Dental, 401K, Life, Disability, and pet insurance.
• Generous Paid Time Off and holiday schedules.
• Commitment to life-long learning through learning plans that include internal and external trainings.
• Consideration for tuition reimbursement.
• Employee discounts and wellness initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED