TAR ASL Interpreter

University of Rochester•City of Rochester, NY

13d•$47 - $70•Onsite

About The Position

The TAR interpreter has weekend/overnight on-site and on-call responsibilities. The Overnight Sign Language Interpreter provides interpreting services for all clinical and professional University of Rochester Medical Center Staff, patients, and caregivers. These services are provided for SMH inpatient, HH inpatient, URMC ambulatory and affiliates within the interpreter services radius.

Requirements

Must be fluent in English and ASL.
Knowledge of human anatomy, physiology, pathology, clinical tests and procedures in working languages.
Strong customer service and communication skills.
RID, NAD, BEI level II (written required, performance within 18 months of hire).

Nice To Haves

Bachelor’s Degree
2 years healthcare interpreting experience Strongly Preferred or equivalent combination of education and experience

Responsibilities

Autonomously interprets individual, multidisciplinary, and group encounters in inpatient, ambulatory, video, and emergency environments.
Manages flow of communication throughout the healthcare encounter.
Prepares for interpreting encounter.
Seeks clarification and self-corrects as needed to remain faithful to source message.
Maintains transparency throughout entirety of clinical encounter.
Promotes patient autonomy, maintains impartiality.
Works collaboratively with team interpreter when indicated to ensure comprehension and message accuracy for all participants.
Responds to pages and interpreting requests outside of office hours (Monday-Friday 8am-5pm).
Triages and prioritizes interpreting requests, collaborating with team or back-up interpreter when necessary to ensure most efficient responses.
Communicates and coordinates with care team to provide optimal, timely services.
Conducts patient rounds as necessary.
Understands language as an expression of culture, recognizes the underlying assumptions of each party, including the interpreter, about the encounter, its content and context; uses this understanding to empower patient and provider to better understand each other.
Facilitates building of rapport between patient and provider through bridging cultures.
Responds to cross cultural challenges to ensure understanding by all interlocutors.
Provides ad-hoc education to URMC staff regarding best practices for working with interpreters and deaf/hard-of-hearing patients.
Directs patients to appropriate hospital resources (social worker, financial case manager, care coordinator, etc).
Collaborates as a member of the clinical and non-clinical teams to ensure effective communication, delivering a faithful rendition of each party’s message, considering the patient’s health literacy.
Confirms context and goals of encounter with each party to gain situational context whenever possible.
Communicates consistently with interpreting leadership.
Engages in open dialogue with leadership, scheduling, and team to suggest optimal patient care approach based on best practices and knowledge of patient/provider dynamics.
Collaborates closely with program dispatcher, lead, and scheduling team to optimize patient care coverage within office hours (Monday-Friday 8am-5pm).
Collaborates with team and back up interpreter to make effective and autonomous decisions outside of office hours (Monday-Friday 8am-5pm).
Communicates with agency partners for continuity of care, when applicable.
Maintains and enhances skill level as demonstrated on hire.
Broadens knowledge through self-directed investigation, webinars, interpreter conferences, and professional development.
Maintains and documents certification as applicable.
Completes scheduled trainings prior to deadline.
Attends required staff meetings, including regular team meetings, and is responsible for information shared when unable to attend.
Completes mandatory education, health updates, and administrative duties in a timely manner.
Completes eRecord, axium, page log, and handoff requirements within 24 hours.
Participates in scheduling process to ensure adequate coverage based on forecasted needs.
Adheres to all hospital, department, and program policies and procedures.
Other duties as assigned