Tapestry Configuration Analyst - Kelsey-Seybold Clinic

UnitedHealth Group•Pearland, TX

2h•$72,800 - $130,000•Remote

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. Provides overall consistency in the deliverables for the System Support team by overseeing the testing and training efforts for the team. Offers subject matter expertise in the Epic Tapestry and Epic Benefits Engine module to the team for improved and efficient build. Utilize analytical skills to provide quality control for Tapestry and Benefit build. May be responsible for maintenance, training and support as directed by management. Monitors system issues, uses analytical skills to troubleshoot issues including end user difficulties. Maintains process documents for the System Support team to ensure all processes are well documented. Provide Tapestry and Benefits support to other teams such as Resolute team for benefit issue resolution and Epic upgrade build/testing. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

4-year degree (BA, BS in business or other related field) or comparable Information Systems Application experience or KSC experience (will substitute experience year-for –year to meet education requirements)
3+ years of experience with healthcare applications, system design, configuration or support
Demonstrated knowledge of claims processing, vendor contracting, and benefit plan building
Valid Texas Driver’s License
Proven ability to translate administrative and operating requirements specific to EPIC Tapestry System and EPIC Benefits Engine into clear, specific actionable system configurations and the ability to implement those configurations
Proven ability to test, train and audit Provider, Vendor Contract and Benefit system configurations to assure functional accuracy
Proven excellent written and verbal skills
Proven ability to read and interpret industry documents
Proven flexible, detail oriented, and able to work within tight deadlines
Proven to exhibit exceptional customer service to internal and external customers
Microsoft office including Excel and MS Access

Nice To Haves

Epic Tapestry Certification
Epic Benefits Certification
3+ years of experience in a Managed Care environment
Demonstrable knowledge of clinical data sets (CPT, HCPS, ICD-9)
Proven solid analytical and reporting skills

Responsibilities

Testing coordination for the System Support team
Training for System Support staff
Oversee complex Tapestry and Benefit issues and offer the most efficient resolution
Provide quality control for Tapestry and Benefit build
Maintain process documents for System Support team
Provide Tapestry support to other internal teams such as Resolute for Benefit issue resolution
Benefits build and support (including Benefit CRMs, plan build and testing)
Eligibility Load tasks (Maintain/develop work queue including loading, batch error review, edits, etc.)
System Support projects and system upgrade related tasks
Other duties as assigned