Open Jobs Talent Operations Manager

Sephora•San Francisco, CA

7d•Hybrid

About The Position

As Talent Operations Manager, you’ll be the operational engine behind Sephora’s Learning & Talent Development function, building scalable processes, systems, and insights that enable a more connected, efficient, and future-ready talent ecosystem. The work you do will impact beauty, as you strengthen the infrastructure that supports learning, leadership development, succession readiness, and enterprise growth. You’ll be part of a team that’s united in beauty, supported by those who are equally passionate about operational excellence, data-driven decision-making, and creating seamless talent experiences.

Requirements

5+ years of progressive experience in HR operations, talent operations, learning operations, HRIS/LMS administration, people analytics, or a related operations- and systems-focused environment.
Strong operational mindset with the ability to create structure, manage recurring processes, and continuously improve complex workflows.
Advanced knowledge of talent development and evaluation methodologies.
Experience building dashboards, governing metrics, and translating data into insights, reporting narratives, and recommendations for stakeholders.
Strong expertise in Learning Management Systems, including administration, governance, deployment, and optimization.
Excellent project management, prioritization, and organizational skills, with the ability to manage multiple programs simultaneously in a fast-paced environment.
Strong cross-functional communication and stakeholder management skills, with the ability to coordinate across teams and present status updates clearly.
High attention to detail, strong problem-solving ability, and a results-driven approach.
Proficiency in Microsoft Office applications.
Bachelor’s degree or equivalent experience.

Nice To Haves

Experience with learning creation tools such as Articulate 360 (Rise, Storyline) is a plus.
Gallup CliftonStrengths Certification is a plus.

Responsibilities

Lead the operational backbone of Learning & Talent Development, owning systems, data, reporting, documentation, and compliance processes that keep the function running effectively and reliably.
Own reporting strategy, dashboard development, metric governance, and insights infrastructure to support leadership decision-making.
Serve as a cross-trained LMS administrator for My Sephora Learning, responsible for stakeholder-facing reporting, workflow optimization, completion tracking, and building shared team expertise.
Manage end-to-end operations for program survey evaluations, including launch planning, population management, reporting, and continuous improvement across program cycles
Establish and maintain process documentation and SOP governance, ensuring critical workflows are current, scalable, and ready for handoff.
Lead operational planning and execution for LVMH / Sephora global program cascades, translating requirements into timelines, tracking mechanisms, reporting, and local implementation plans.
Drive LVMH Annual Learning Audit readiness, including evidence collection, submission coordination, issue tracking, and post-audit process improvements.
Maintain and update operational resources, ensuring shared tools and materials remain accurate, current, and user-friendly.
Translate complex data into clear reporting narratives, dashboards, and actionable stakeholder recommendations.
Identify and implement process improvements that increase efficiency, consistency, governance, and user experience across learning and talent operations.
Partner cross-functionally with stakeholders to manage dependencies, communicate program updates, and support successful execution of recurring and global initiatives.
Use sound judgment while leveraging AI-enabled tools to improve efficiency, consistency, and insight generation within the appropriate scope and governance of the role.