Talent Operations Manager

Great Lakes Mgmt Co•Minnetonka, MN

8h•Onsite

About The Position

The Talent Operations Manager leads the full lifecycle of direct care staffing, including recruitment, onboarding, scheduling, and workforce optimization. This role is critical in ensuring a seamless and positive candidate and employee experience while maintaining appropriate staffing levels to support high-quality resident care and operational efficiency. This position works closely with community leadership to align staffing strategies with occupancy, acuity, and budget expectations, while fostering a culture of accountability, engagement, and service excellence.

Requirements

High school diploma required
Experience in recruiting, staffing, scheduling, or workforce management required
Strong organizational and time management skills
Excellent communication, interpersonal, and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Associate degree in a related field preferred
Healthcare or senior living experience preferred
Experience with scheduling and applicant tracking systems preferred

Responsibilities

Manage full-cycle recruitment for direct care staff, including job postings, sourcing, screening, interviewing, and hiring
Ensure timely, consistent communication with candidates to deliver an excellent applicant experience
Partner with leadership to proactively identify staffing needs and implement effective recruitment strategies
Maintain applicant tracking systems and ensure accurate documentation
Oversee onboarding from offer acceptance through orientation
Coordinate and/or facilitate new hire orientation to ensure a welcoming, organized experience
Partner with the Business Office Manager to ensure completion of all pre-employment requirements
Support early engagement and retention through regular check-ins during the first 90 days
Develop and manage staff schedules based on resident needs, occupancy, and acuity
Proactively adjust schedules to address call-offs, open shifts, and operational changes
Ensure fair and equitable scheduling practices
Assist with direct care as needed to support staffing coverage and quality care
Coordinate after-hours and weekend staffing needs and respond to urgent gaps
Serve as a point of contact for staffing-related issues outside standard business hours
Monitor and manage overtime in alignment with budget expectations
Identify trends and implement strategies to improve staffing efficiency and reduce overtime
Ensure hiring, onboarding, and scheduling practices comply with all policies and regulations
Partner with the Business Office Manager to maintain accurate employee records
Provide regular updates on hiring progress, staffing levels, and workforce challenges
Develop and implement strategies to improve retention and reduce turnover
Lead employee engagement efforts, including stay interviews and feedback collection
Partner with leadership to address staffing challenges and foster a positive work environment