Talent Operations AI Enablement Lead

BetterUp•San Francisco, CA

5d•Hybrid

About The Position

The Talent Operations Lead is the operational backbone of our TA function — and its chief builder. You’ll oversee the infrastructure that makes every recruiter on the team more effective: the automations, AI tooling, ATS workflows, and analytics that turn recruiting chaos into a repeatable, scalable system. In this role you will partner with the head of talent and talent leads to design how our tools / systems should support the overall interview process, while simultaneously shipping the AI-powered tooling that makes those processes run without friction.

Requirements

5+ years of experience in talent operations, recruiting operations, or a closely related field
Demonstrated experience owning or administering an ATS (Ashby, Greenhouse, Lever, or equivalent) at an organizational level
Experience implementing AI tooling for recruiting teams
Hands-on experience building and maintaining integrations between HR/TA tools using automation platforms (Zapier, Make, or similar)
Proficiency with data analysis and reporting — experience building and interpret recruiting metrics dashboards independently
Working knowledge of LLM APIs, prompt engineering, or AI-augmented workflows in a professional context
Strong written and verbal communication skills; ability to translate technical workflows into clear guidance for non-technical stakeholders
Experience with LLM APIs, prompt engineering, and AI-augmented workflows
Familiarity with recruiting systems including Ashby, Guide, Ezra, LinkedIn, etc.
Systems thinker: you consider data flows, failure states, and iteration loops
2+ years as a full-cycle recruiter or sourcer — you’ve felt the pain of broken workflows firsthand
Deep understanding of what great candidate experience actually requires
Comfortable owning process design, not just executing within it
Enough recruiting context to translate hiring manager frustration into a workflow fix without a translator in the room
You ship small, instrument what you build, and iterate based on real usage
You’ve built point solutions before and know the difference between a quick win and a future liability
You approach problems user-first: recruiter experience and candidate experience are equally in scope
When you read a problem statement, you’re already mentally prototyping the solution

Responsibilities

Own the recruiting tech stack — adoption, configuration, integrations, and continuous evolution across BetterUp’s current stack including Ashby, LinkedIn Recruiter, Zapier, Guide, Ezra, Slack, etc.
Work with the Head of Talent to develop and execute on a strategic roadmap for recruiting operations
Optimize and enable team around recruiting systems including ATS, scheduling and sourcing tools, and Claude that enhance recruiter effectiveness
Drive full adoption and best-practice usage across all recruiting tools
Build and maintain integrations between Ashby, Slack, Guide, Claude and Zapier
Evaluate and recommend new tooling as the team scales — with a bias toward measurable ROI
Own data hygiene and ATS configuration to ensure clean, reportable pipeline data
Design recruiting workflows end-to-end with AI embedded where it creates genuine leverage, not just novelty
Partner with IT, Legal, and InfoSec to establish governance frameworks that enable responsible AI scaling across the recruiting function
Turn recruiting activity into insight — building the dashboards and metrics that give hiring managers and TA leaders real-time visibility.
Own the TA metrics framework: time-to-fill, funnel conversion, recruiter productivity, hiring manager satisfaction and candidate experience
Build and maintain pipeline dashboards in Ashby and connected AI tools
Surface actionable insights from recruiting data — not just reports, but recommendations
Support headcount planning and forecasting with reliable, auditable data