Talent Leader - Learning & Development
About The Position
This is a senior, L&D leadership role within our Global Learning & Development team. You will partner with the leadership of Business Unit / Shared Services to shape and deliver the learning agenda across multiple countries - combining strategic foresight with facilitation, program management, business consulting, learning advisory, and people leadership of L&D team. The Talent Leader is a strategic L&D partner to the Business Units / Shared Services, responsible for shaping and delivering learning solutions that build capability, accelerate performance, and enable business outcomes across multiple countries. This role operates as a business consultant and learning advisor - diagnosing capability needs with senior leaders, designing fit-for-purpose programs, and program managing the end-to-end delivery of talent development programs. It also leads and develops a network of facilitators and L&D contributors aligned to the BU/SS agenda. Reporting to the Global Head of Learning & Development, this is a senior, role that combines strategic foresight with practical execution to drive measurable business impact.
Requirements
- 15-18 years of proven experience in Learning & Development, Talent Business Partnership at a senior level
- Experience leading, coaching teams of facilitators, L&D professionals
- Strong consulting skills - able to diagnose business problems and translate them into clear learning outcomes
- Knowledge of effective learning and development methods, including digital and AI-enabled approaches
- Excellent communication and negotiation skills; sharp business acumen and the ability to build winning partnerships with senior leaders, Business partners, internal trainers, and external vendors
- Strong program management skills with attention to detail and the ability to handle multiple programs in a fast-paced environment
Responsibilities
- Lead and develop the BU/SS L&D agenda
- Own the L&D strategy, plan, and roadmap for the assigned Business Units / Shared Services, aligned to enterprise priorities
- Lead, coach, and develop the team of Talent Partner, facilitators, L&D contributors supporting the BU/SS
- Build a high-performing, collaborative team culture that prioritizes business outcomes over just activities
- Set clear performance expectations, provide regular feedback, and develop future L&D talent
- Operate as a business consultant and learning advisor
- Engage directly with BU/SS leaders to diagnose capability needs before defaulting to a learning solution
- Serve as the trusted advisor for all learning, development, and capability-building initiatives within the BU/SS
- Translate business priorities into clear learning outcomes - and push back when a learning initiative is not the right fix
- Communicate L&D plans in business language: capability gaps, pipeline risk, performance lift, and speed to readiness
- Partner with People and Culture BPs and the Business to design learning solutions
- Partner with P&C Business Partners to assess learning needs across the BU/SS and co-design execution plans
- Collaborate with cross-functional teams to design and implement learning solutions that scale across geographies
- Leverage the COEs within Global L&D to bring specialist capability and deliver scaled impact to the BU/SS
- Engage closely with BU/SS stakeholders to ensure learning solutions are practical, adopted, and embedded into the way work gets done
- Facilitate and program manage learning initiatives
- Facilitate flagship talent and leadership development programs for the BU/SS
- Oversee end-to-end program management of learning initiatives - planning, logistics, learner experience, and reporting
- Drive program impact and effectiveness; champion a culture of continuous improvement through structured measurement and feedback
- Support broader talent and culture initiatives
- Provide support for adjacent talent priorities including Colleague Experience, Talent Management, Culture, Diversity & Belonging, and Change Management
- Contribute to other enterprise initiatives where L&D plays an enabling role
- Reinforce CSC values, leadership behaviours, and culture through every learning touchpoint
- Contribute to cross-functional projects within global L&D - program design, content curation, instructional design, and vendor partner management as required
- Identify innovative, engaging, and cost-effective methods to learn and develop talent at scale
- Bring external benchmarks and emerging practices into the BU/SS learning agenda
- Use data, analytics, and dashboards to inform L&D
- Use tools, processes, data, analytics, and dashboards to support, report on, and inform L&D practices and programs
- Track learning outcomes and business impact - not just activity and attendance
- Provide BU/SS leaders with clear, evidence-based views of capability progress
- Maintain audit-ready records, certifications, and reporting for mandatory and regulated learning
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
