Talent Director, USA

Talentful

3d•Hybrid

About The Position

Talentful is shaping the future of how high-growth companies build world-class teams. We partner with some of the fastest-scaling technology businesses to turn talent into a durable competitive advantage and help them win in the market by attracting, engaging, and retaining the top talent who accelerate growth. Founded in 2015, Talentful brings together seasoned talent leaders who embed seamlessly alongside in-house teams. Through a flexible, subscription-based model, we provide the strategic horsepower and operational execution needed to scale with precision—from executive hiring and workforce planning to improving talent processes, employer brand activation, and building inclusive, high-performing organizations. Our focus is not simply filling roles, but enabling talent functions to deliver measurable business outcomes. We’ve helped global innovators scale efficiently and thoughtfully, including Alphabet, Microsoft, Pinterest, Atlassian, Expedia, Instacart, Miro, and many more. With a global team across Europe and the US, we’re united by a single mission: to help every company we work with grow to its highest potential. As we continue building the world’s leading talent consultancy, we’re looking for people who want to help redefine what “recruitment” can be by transforming it into a true driver of business value and long-term competitive advantage. Mission of the Role: To lead, grow, and retain your portfolio of Enterprise client accounts through excellent delivery, strategic oversight, and team leadership — ensuring clients stay happy, successful, and scaling. As a Talent Director, you’ll be responsible for driving the performance and success of a portfolio of client projects through strategic leadership, strong project management, and high-impact team oversight. You’ll lead a multidisciplinary team of consultants, managing delivery across clients while building trusted relationships at every level — from hiring managers to C-suite stakeholders. Your core focus will be client satisfaction, team performance, and commercial growth. This means not just filling roles, but acting as a strategic advisor to clients, delivering hiring insights, market intelligence, and solutions to complex hiring challenges. You’ll champion client happiness, ensure excellence in delivery, and identify opportunities to expand and strengthen the partnership. You’ll also represent Talentful’s brand and thinking by delivering impactful sessions such as Talent Audits, workshops, and training, and sharing thought leadership via both formal (QBRs, reporting) and informal (weekly check-ins) client touchpoints.

Requirements

Proven people leader — you’re able to motivate, support, and drive performance in multi-level, multidisciplinary teams of 10+ people.
Service mindset — you have experience working in a staffing firm, RPO or consultancy
Delivery excellence mindset — you ensure teams meet hiring goals, uphold quality standards, and drive client experience.
Commercially savvy — you understand how to grow Enterprise accounts, retain clients, and contribute to revenue growth through renewals and expansions. You’re experienced in producing highly compelling RFPs.
Strategic thinker — you bring hiring insights and market intelligence that influence client roadmaps and C-level decisions.
Exceptional client partner — you build trust at all levels, from managers to executives.
Influential communicator — you’re comfortable leading QBRs, running advisory sessions, and handling complex stakeholder dynamics.
Analytical and detail-oriented — you use data (NPS, CSAT, performance metrics) to drive decisions and actions.
Confident facilitator and presenter — you’re comfortable running audits, workshops, and trainings for external stakeholders.
Credible subject matter expert — you stay current with talent trends, benchmarks, and best practices.
Brand ambassador — you represent Talentful’s ethos, voice, and consultative style in every interaction.

Responsibilities

Lead a high-performing team of consultants across your client portfolio, ensuring delivery excellence and on-target performance.
Own client success — measured by project outcomes, satisfaction scores (NPS and CSAT), and renewals.
Act as a strategic hiring advisor to your clients, adding value beyond filling roles through insights, benchmarking, and proactive problem-solving.
Build strong internal and external relationships, including regular collaboration with Sales, Marketing, and your vertical VP.
Deliver key client touchpoints including QBRs, monthly insights reports, and advisory sessions.
Conduct and oversee Talent Audits, market mapping, and hiring roadmap planning.
Contribute to Talentful’s growth by identifying expansion opportunities within your accounts.