Talent Development Trainer – Administrative Services

Davis Polk & Wardwell LLP•New York, NY

2d•$130,000 - $150,000

About The Position

The Talent Development (TD) Trainer will work closely with the Administrative Services Director and Administrative Assistant Managers to assess, design, develop and deliver high-quality training programs that enhance the Administrative Assistants’ skills, performance and career growth. This role will partner closely with the firm’s Professional Development and Business Services Talent Management teams to implement engaging learning solutions that align with our organizational goals.

Requirements

Highly motivated, responsive and conscientious, with a commitment to delivering excellent client service
Proficiency in law firm platforms, with a strong understanding of industry best practices
Proficiency in technical tools, including but not limited to Microsoft Office, expense and billing applications, telephone and virtual conference systems and client relationship management (CRM) systems
Demonstrates a client-service mindset, with the ability to prioritize responsiveness, take initiative, and maintain a consistently professional environment
Ability to work confidently and collaboratively with individuals at all levels of the organization
Ability to maintain professional composure in high- pressure situations and a fast-paced, multi-authority environment
Superior organizational and project management skills
Strong written, verbal, and interpersonal communication skills
Ability to travel to other offices to provide on-site training and support to local administrative directors and managers as needed
Flexible and accommodating to meet evolving needs of the firm
Minimum 3 years of relevant experience

Nice To Haves

Bachelors degree preferred
Strong proficiency in learning tools, digital resources and training platforms highly preferred

Responsibilities

Lead the onboarding experience for newly hired administrative assistants, collaborating with department teams to design and deliver impactful training programs focused on delivering excellence
Support administrative assistants in mastering required applications, providing follow-up guidance and resources
Coordinate and/or facilitate engaging in-person and virtual training sessions for administrative assistants at various levels
Develop, maintain, and optimize the department’s intranet and wiki for accessible knowledge sharing
Measure training effectiveness and implement improvements to drive continuous learning
Crosstrain Legal Service Team admins on partner-assignment driven applications and processes
Develop and manage a mentorship program in partnership with assistants to ensure comprehensive support and guidance
Launch and monitor pilot groups for new processes or application enhancements alongside technology and knowledge management teams
Reinforce critical professional and interpersonal skills through targeted resources and coaching to strengthen team performance on delivering excellent client service
Collaborate with managers to identify training needs and recommend targeted development programs; provide ongoing feedback to managers
Other projects as directed