Talent and People Operations Manager

Zest Health•Dc, WA

2d•Hybrid

About The Position

Zest Health is hiring a Talent and People Operations Manager to build proactive talent pipelines that support partner launches and market expansion, and to run and scale people operations as the company grows. The role is split roughly evenly between talent pipeline work and people operations. The manager will work directly with the leadership team to shape the people roadmap, with scope expected to grow toward a People leadership role as Zest scales. The role may be based in Washington, DC, where working in the office three days per week is preferred, or remotely in the East or Central regions. It is full-time and exempt, and reports to the VP of Operations.

Requirements

About five years of recruiting experience in healthcare, including direct experience sourcing and closing licensed clinicians.
Experience building a talent pipeline ahead of need, not only filling open requisitions.
Exposure to HR operations such as onboarding, offboarding, and HRIS, whether formal or informal.
Ability to plan against a forecast and communicate lead times to leadership.
Ability to handle confidential employee information with discretion and professionalism.
Strong problem-solving skills and a proactive, service-oriented approach.
Comfort working in an early-stage environment with significant ownership and evolving structure.
Strong organizational skills and attention to detail, including the ability to manage multiple priorities and recurring deadlines.

Nice To Haves

Experience in telehealth, a provider group, or staffing/locum work.

Responsibilities

Build and maintain proactive pipelines of patient-facing personnel, including licensed clinicians, care coordinators, and enrollment specialists.
Recruit for business roles across areas such as marketing and product, including sourcing, screening, scheduling, reference checks, and offers.
Work with leadership to develop a long-term talent strategy based on brand investments and creative pipeline strategies.
Work with Operations, Growth, and Clinical leadership to turn partner launches into hiring plans, lead times, and pipeline targets.
Manage the applicant tracking system (ATS) and report on pipeline health, time to fill, and pipeline coverage by state.
Run employee and contractor onboarding and offboarding, including pre-employment checks, new-hire paperwork, system access coordination, and exit steps.
Serve as the day-to-day contact for the PEO regarding new hires, employee changes, and terminations.
Prepare employment verification letters and other HR correspondence.
Partner with counsel on HR compliance questions as needed.
Improve and build people operations processes to support company growth.