Talent Acquisition Specialist

Customers Bank•Malvern, PA

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. Customers Bank 5 Core Values are: Entrepreneurial Mindset Customer Success Personal Integrity On the Job Excellence Teamwork It is a culture that values transparency, healthy debate, and peer accountability. Success within the People Experience Team (PXT) requires comfort operating in an environment where standards are high, feedback is direct, and ownership is expected. The Talent Acquisition Specialist is a high-performing individual contributor responsible for delivering enterprise-wide full life cycle recruitment in a highly regulated, dynamic, entrepreneurial, fast paced environment. This is a high-impact, strategic individual contributor role. You will own hiring outcomes across critical business areas while also helping shape talent acquisition strategy, workforce planning, and recruiting infrastructure. You are not just filling roles, you are actively contributing to the PXT and influencing the business. Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas. Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.” Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Requirements

8+ years of full lifecycle recruiting experience in high-growth, complex environments
Proven success hiring technical and specialized talent, at all levels
Advanced sourcing and talent mapping capabilities
Data-driven mindset with ability to turn insights into action
Experience influencing stakeholders, at all levels, and driving alignment
Experience with modern ATS platforms
Take responsibility for outcomes, not activity
Influence through credibility, not title
Create structure where none exists
Navigate ambiguity and push through obstacles
Give and receive feedback in a high-performance culture
Experience with Workday Recruiting or similar applicant tracking systems
Proficient/Advanced skills in Microsoft Office (Word, Excel, PowerPoint)
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered

Nice To Haves

Workday (preferred for ATS platforms)

Responsibilities

Delivering enterprise-wide full life cycle recruitment in a highly regulated, dynamic, entrepreneurial, fast paced environment
Ownership of hiring outcomes within assigned portfolios
Strong collaboration with hiring managers and PXT partners
Proactive sourcing and pipeline development
Data-informed decision-making
A team-first mindset and willingness to continuously improve
Own full lifecycle recruiting for complex, high-impact roles
Deliver high-quality hires in competitive, niche talent markets
Build deep pipelines for recurring and business-critical roles
Partner with leadership to translate business goals into hiring strategies and plans
Identify talent gaps and build forward-looking pipeline strategies
Contribute to resource planning, hiring forecasts, and related process frameworks
Advise leaders on talent availability, compensation, and competitive dynamics
Push back when needed to drive better hiring decisions, not just faster ones
Own and evolve recruiting metrics (quality of hire, time-to-fill, pipeline health, source effectiveness)
Use data to identify bottlenecks and continuously improve outcomes
Build dashboards and insights to inform executive decision-making
Research, evaluate and recommend AI-enabled recruiting tools and workflows
Leverage AI and data to improve sourcing precision, speed, and candidate quality
Establish best practices for ethical, compliant, and effective AI usage in hiring

Benefits

Personal development plans
Reasonable accommodations, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws

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