Talent Acquisition Specialist

NRG•Lehi, UT

3d•Onsite

About The Position

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more שלנו future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X. Role Overview We are seeking a driven and agile High-Volume Recruiter to support hiring within our Customer Care organization. This role is responsible for high-volume sourcing and screening activities to deliver qualified, interview-ready candidates to hiring leaders in a fast-paced, metric-driven environment. The Talent Acquisition Specialist focuses on building candidate pipelines, conducting structured phone screens, and maintaining consistent funnel activity to meet weekly hiring targets. This role partners closely with hiring leaders and recruiting peers to ensure speed, quality, and data integrity while delivering a strong candidate experience. This position operates within established SLAs and recruiting processes and is expected to manage multiple requisitions and markets simultaneously while maintaining quality standards. Must work onsite in our Lehi, UT office.

Requirements

1-3 years of recruiting experience, preferably in high-volume environments
Experience sourcing and screening candidates across multiple channels
Ability to manage competing priorities in a fast-paced setting
Strong organizational and time management skills
Clear and concise written and verbal communication skills
Comfortable operating in a metric-driven environment
Experience with ATS platforms (SuccessFactors preferred)
Proficiency with Microsoft 365 (Excel, Outlook, Teams, SharePoint)
Ability to interpret and manage recruiting performance metrics

Nice To Haves

Experience supporting multi-location or geographically dispersed hiring
Experience recruiting for field, technical, customer service, or sales roles
Familiarity with operating within defined SLAs and performance metrics
Exposure to telecom, home services, utilities, or installation environments

Responsibilities

Proactively build and maintain pipelines for technical and customer-facing roles across multiple markets
Conduct structured, competency-based phone screens to assess candidate skills, experience, and motivation
Present vetted candidates to hiring managers with clear summaries and recommendations
Maintain weekly and monthly funnel activity targets (screens, submits, interview ratios)
Support hiring velocity while protecting quality standards
Manage multiple open requisitions across markets simultaneously
Maintain consistent candidate flow to support hiring forecasts
Monitor funnel metrics and escalate risks when pipeline gaps emerge
Coordinate interview scheduling and handoffs in partnership with recruiting support teams
Ensure candidate movement aligns with established SLAs
Partner with hiring managers to clarify role requirements and success profiles
Provide market insights and candidate feedback to improve selection outcomes
Communicate status updates, pipeline health, and hiring risks clearly and consistently
Represent Talent Acquisition as a reliable, solution-oriented partner
Maintain accurate and timely documentation in SuccessFactors
Utilize Microsoft 365 tools (Teams, Outlook, Excel, SharePoint) for collaboration and reporting
Track and manage activity against KPIs and SLAs
Ensure candidate records reflect accurate dispositioning and compliance standards
Execute targeted outbound sourcing strategies (referrals, job boards, social platforms, community outreach, hiring events)
Engage both passive and active candidates
Contribute to ongoing sourcing strategy improvements
Support hiring events and community recruiting initiatives as needed
Follow standardized recruiting processes and contribute feedback for improvement
Maintain consistency in screening quality and candidate experience
Adapt quickly to changing hiring needs and business priorities
Demonstrate ownership of performance metrics and personal development