Talent Acquisition Specialist - Volume Recruitment (BPO)

MCI Careers•Wichita, KS

5d•Onsite

About The Position

MCI is a rapidly growing tech-enabled business services company with a significant call center presence and international operations. They offer Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across various industries. MCI is committed to professional development and career growth within a global organization. This role is for an experienced Talent Acquisition Specialist to manage high-volume recruitment in a fast-paced BPO/call center setting. The position involves the full recruitment lifecycle, from sourcing and screening to coordinating interviews and maintaining recruitment data, ensuring efficient processes. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple recruitment campaigns while maintaining accurate systems and reporting.

Requirements

High School Diploma
Minimum 2 years’ recruitment experience within a BPO or call centre environment (essential).
Proven experience supporting high-volume recruitment campaigns.
Experience working with Applicant Tracking Systems (ATS) and HR systems.
Strong proficiency in Microsoft Excel, including maintaining trackers and recruitment reports.
Demonstrated ability to manage recruitment administration while handling active hiring pipelines.
Highly organized and detail-oriented, with strong administrative capabilities.
Ability to manage multiple recruitment processes and administrative tasks simultaneously in a fast-paced environment.
Strong tracking and reporting skills, ensuring systems remain accurate and functional.
Excellent communication skills, able to engage effectively with candidates and senior stakeholders.
Professional, proactive, and flexible, with the ability to support onsite recruitment activities and open days when required.
Ability to maintain confidentiality and manage sensitive recruitment information.

Nice To Haves

An entry-level tertiary qualification in Human Resources or a related field (advantageous).

Responsibilities

Source and screen candidates for high-volume roles within the BPO / call centre environment.
Conduct initial candidate assessments and coordinate onsite interviews with hiring managers.
Coordinate and facilitate open days and recruitment drives to support volume hiring campaigns.
Manage recruitment administration alongside hiring activities, ensuring all documentation, trackers, and records are accurately maintained.
Maintain and update candidate records within the Applicant Tracking System (ATS), including hires, declines, and status updates.
Coordinate pre-employment screening, including background checks and world checks.
Create, update, and manage recruitment trackers, wage trackers, and reporting dashboards in Excel.
Ensure recruitment systems and ATS records remain accurate, organized, and up to date.
Manage multiple recruitment campaigns and requisitions simultaneously while meeting hiring deadlines.
Communicate professionally with candidates across all levels, from agent-level candidates to senior stakeholders.
Ensure recruitment activities remain compliant with South African labour legislation and company policies.