Talent Acquisition Operations Specialist

The Pokémon Company•Bellevue, WA

6d•Hybrid

About The Position

The Talent Acquisition Operations Specialist independently manages and delivers a dynamic portfolio of multi-year operational programs, services, projects, and process improvement initiatives that directly drive business outcomes. The focus of this position is to ensure the effectiveness, optimization, and enhancement of operational infrastructure that directly enables the Talent Acquisition Teams’ recruitment service delivery capabilities to provide quality and value to the business. This includes: Driving operational excellence by enabling seamless business continuity, Concurrently facilitating ongoing process improvement, and Managing innovation and change management to support evolving business needs. The Talent Acquisition Operations Specialist serves as program/project owner, subject matter expert, internal advisor, and resource to stakeholders across all levels of the organization.

Requirements

6+ years of full-cycle Talent Acquisition Operations/Recruiting Operations experience AND program/project management experience within an HR function.
Bachelor’s degree in a relevant field of study, or equivalent years of work experience.
Strong foundational knowledge of HR operational business processes and direct experience owning HRIS and/or ATS functions, including reporting and workflow management.
Demonstrated experience leading complex multi-year cross-functional initiatives, managing competing priorities, and delivering high-quality results in a fast-paced environment.
Direct experience with business process analysis, process mapping, process improvement, and operational problem-solving.
Strong analytical, organizational, and administrative skills, including experience developing documentation, communications, presentations, and training resources, with a demonstrated ability to quickly learn new systems, processes, and technologies.
Proven ability to build relationships, influence stakeholders, and collaborate effectively across complex, matrixed organizations and cross-functional teams such as Finance, Legal, IT/information systems, Facilities, Security, and Events.
Exceptional communication, critical thinking, judgment, and problem-solving skills, including the ability to synthesize complex information, navigate ambiguity, and drive clarity.
Meticulous attention to detail and demonstrated ability to produce and quality-control work products across Talent Acquisition Operations.
Demonstrated ability to manage confidential and sensitive information with discretion, sound judgment, and professionalism.
Highly effective vendor management skills and experience managing budgets.

Nice To Haves

Experience with Greenhouse ATS and/or Workday
Experience applying change management methodologies and best practices.
PHR, SPHR, SHRM-CP, SHRM-SCP, or equivalent HR certification.
Experience with data analysis methodologies and best practices, report design, and development of decision support tools.
Exposure to human-centered design, systems thinking, continuous improvement methodologies, or product management principles.

Responsibilities

Manage a dynamic range of Talent Acquisition Operations program functions including, but not limited to: applicant tracking system (ATS) workflows, vendor integrations, background check workflows, recruitment marketing and events, onboarding, recruiting operations tools, PM tools, and SOPs.
Drive end-to-end program and project lifecycle processes including: discovery, process design, testing, implementation, ongoing maintenance, process alignment and operationalization, change management, optimization, and enhancements.
Guide stakeholders by responding to inquiries and escalations, providing high-quality communication, and partnering with process owners to drive resolution.
Develop and implement standard reports, communication processes, and presentations to keep stakeholders advised and informed on program health, insights, and decision points.
Establish and monitor operational metrics and adoption measures to assess program effectiveness and identify opportunities.
Evaluate and implement technologies, tools, and methodologies that elevate operational effectiveness, scalability, and user experience.
Manage vendor partner relationships, vendor performance, information systems functionality, billing, budgets, and ROI to ensure maximum value of program investments.
Proactively analyze operational processes and evolving business needs, conduct business process mapping and develop decision support tools, clearly articulate operational implications, provide recommendations, and implement effective solutions.
Use systems thinking and process improvement methodologies to continuously identify opportunities and implement sustainable operational improvements.
Regularly monitor relevant external market trends and best practices and apply insights to future-state planning.
Apply human-centered design principles to the design and development of quality employee experiences.