Talent Acquisition Manager

Alorica•Tucson, AZ

5d•Onsite

About The Position

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Requirements

Bachelor’s Degree from an accredited college or university or equivalent experience
5-7+ years in a corporate recruiting role focused at all levels on IT, Accounting/Finance, HR, Legal, Communications, etc.
Two years’ minimum experience in a supervisory role
Strong experience in MS Office, Outlook, contact management processes, applicant tracking systems and Taleo system
Customer service oriented with exceptional communication and client anticipation skills
Ability to assess skills, behaviors, traits and attributes of positions
Ability to articulate job scope for ongoing and newly created strategic positions to advance the company’s strategic goals; ability to focus on metrics to improve service delivery
Ability to develop, standardize, gain approval and implement hiring profiles and interview guides at sourcing, screening, interviewing and selection levels
Demonstrate market intelligence of both industry and organization
Demonstrate ability to influence across a matrix of business, HR, Legal and market constituents

Responsibilities

Responsible for building business relationships with assigned client business groups across multiple geographies.
Perform as an exemplary role model and accomplish functions including workforce planning process, methodology and recommend changes and efficiencies for process improvement.
Source, qualify, and present a solid, diverse slate of candidates for every open position
Supervise the quality of work, productivity and effectiveness of other members of the Corporate Recruiting Team
Ensure 100% compliance with all applicable laws and company policies regarding all talent acquisition responsibilities
Review opportunities for leveraging resumes with other recruiters (cross references)
Manage aligned requisitions regarding aging and metrics to fill
Maintain in-depth knowledge of the business segment strategic resource objectives and the functional areas.
Participate with management and leadership teams in developing talent resource objectives
With direction from their leader, develop innovative sourcing initiatives and develop a solid pipeline of qualified candidates
Ensure all new employee onboarding processes compliant with company policies
Manage the performance of individual recruiters and the entire team against established performance goals and metrics
Adhere to 100% compliance for all regulations and laws
Negotiate candidate offers within company guidelines
Proactively acquire competitive market information to business strategy and consult with hiring managers and leadership teams
Other duties as assigned