Takeout Specialist

Kennedy's Restaurant & Market•Marlborough, MA

6d•Onsite

About The Position

Opened in 1981, Kennedy’s Restaurant is a family-owned establishment based in the city of Marlboro, MA. Our family and business pride ourselves on incredible meals, outstanding service and creating a memorable dining experience. We are currently looking for friendly, energetic and dedicated hosts to join our team and help us continue to provide excellent service to our valued guests. As a Takeout Specialist, you will be responsible for taking, preparing, and packaging takeout orders while ensuring that the guest’s experience is as seamless and enjoyable as possible. You’ll act as a point of contact for guests ordering food to go, answering questions, taking phone calls, coordinating order pickup, and maintaining a clean and organized takeout station. This is a tipped position.

Requirements

Strong verbal communication skills with a friendly, professional attitude when interacting with guests over the phone or in person.
Ability to ensure all orders are correctly packaged, complete, and accurately reflect the guest’s preferences or special requests.
Comfortable managing multiple orders at once in a busy, fast-paced environment.
Ability to keep the takeout station clean and organized, managing order flow efficiently during busy periods.
A positive attitude with a commitment to providing excellent service, even in stressful or high-volume situations.
Ability to work collaboratively with kitchen and front-of-house staff to ensure smooth and efficient takeout service, and offer support when needed.
Ability to stand for long periods and carry food packages up to 30 lbs.

Responsibilities

Answer phone calls, online orders, and walk-in takeout requests, taking accurate orders and confirming details with the guest to ensure satisfaction.
Coordinate with the kitchen to prepare and package food orders in a timely and organized manner, ensuring all items are included, correctly packaged, and neatly presented.
Provide excellent customer service by interacting with guests, answering questions about the menu, recommending items, and ensuring a positive takeout experience.
Double-check orders before packaging to ensure accuracy, confirming any special requests or dietary needs are addressed.
Handle guest payments accurately, process transactions, and provide receipts. Ensure any necessary change or tips are handled properly and that all POS entries are correct.
Keep the takeout counter and surrounding areas clean and organized, including sanitizing surfaces, restocking supplies, and managing trash and recyclables.
Notify guests when their orders are ready for pickup and assist with carrying orders out to cars or curbside service if applicable.
Communicate with kitchen staff to ensure that takeout orders are prepared according to guest specifications and ready on time.
Work with servers to ensure timely pick-up of orders during busy shifts.
Assist the front and back of house with any tasks and side work duties during slower periods throughout the shift.
Use suggestive selling techniques to offer drink pairings, appetizers, desserts, or other menu items to enhance the guest's takeout experience.