Takeout Specialist/ Host

BBL Hospitality • City of Troy, NY

4d • $16 - $16 • Onsite

About The Position

This position is for a Takeout Specialist/Host at Recovery Sports Grill in Troy, NY. The role involves promptly answering the phone, accurately taking orders, and ensuring guest satisfaction for both direct orders and third-party delivery services like Door Dash and Grubhub. When not handling food orders, the specialist will assist with greeting and seating guests and supporting serving staff in the dining area. The goal is to provide the same high quality of service as if guests were dining in the restaurant.

Requirements

• Be able to communicate & understand the predominant language(s) of our guests.
• Must have a basic knowledge of front-of-house restaurant procedures & functions.
• Possess basic math skills & have the ability to handle money & operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift up to 25 pounds.
• Must have exceptional grooming habits.

Responsibilities

• Promptly answer the phone with a smile in your voice.
• Accurately take orders and ensure everything is correct before the guest leaves.
• Handle all orders placed by Door Dash and Grub hub.
• Maintain greeting and seating guests when not working on food orders.
• Assist serving staff in the dining area.
• Provide the same quality of service as if the guests are sitting in the restaurant.
• Inform guests of specials & menu changes.
• Make recommendations guests will enjoy.
• Answer questions about food & beverages.
• Take food & beverage orders & enter them in our point-of-sale system.
• Ensure all necessary items (silverware, condiments, napkins, mints) are included in to-go bags.
• Make sure the to-go area is stocked for the next shift.
• Maintain a clean service area.
• Present the check to the guest, accept payment, process credit card charges or make change.
• Thank guests & invite them back.
• Assist seating of guests in the main dining area.
• Continually support the Front of house staff with cleanliness, guest interaction including maintaining Covid related mandates.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA account options available to Full-Time associates
• Restaurant Discounts/Perks Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed