Tailor, Levi's, Market Street, San Francisco, CA

Levi Strauss & Co.•San Francisco, CA

9d•Onsite

About The Position

The Tailor delivers a best-in-class tailoring experience and excellent products for consumers through customer service, sales, and Tailor Shop operations. The role performs basic alterations such as hemming, patching, repairs, and tapering, as well as more technical alterations that may require specialized equipment or detailed appearance-altering processes. The Tailor supports store leadership, helps resolve consumer concerns, educates and trains store teams on Tailor Shop services, and may train other Tailors on processes and Levi’s Tailoring standards. The position also involves recommending looks based on customer needs and current trends, promoting the Red Tab Loyalty program, and handling cash and Tailor Shop merchandise operations in accordance with store policies. The Tailor reports to the Store Manager.

Requirements

At least 3 years of sewing or tailoring experience.
Strong knowledge of jeans construction.
Thorough knowledge of machines used to sew denim products.
Proven skills in sewing, tailoring, and textile repair, with an understanding of textiles and fabrics.
Thorough understanding of the denim industry and current or upcoming trends.
Awareness of design and detail, with strong internal and external communication skills.
Fashion savvy and interested in current trends.
Able to manage multiple tasks in a busy environment.
Available to work a flexible schedule, including evenings, weekends, and holidays.
Able to lift up to 40 pounds and regularly stand, walk, kneel, squat, bend, reach overhead, and climb ladders, with or without reasonable accommodation.
Reliable transportation.
Must be at least 16 years old.

Nice To Haves

Formal training in apparel design is preferred but not required.

Responsibilities

Perform basic alterations, including hemming, patching, repairs, and tapering.
Perform more technical alterations, including tailoring items other than jeans when specialized equipment or detailed appearance-altering processes are required.
Provide strong customer service to elevate consumers’ experiences.
Resolve tailor-related consumer concerns consistently with company policy and consumer satisfaction in mind, partnering with store management on escalated issues.
Educate and train store teams on customer offerings and services provided by the Tailor Shop.
May train Tailors within the district or region on Tailor processes and Levi’s Tailoring standards.
Comply with Levi’s Stores policies, procedures, and programs, and follow store management directives.
Suggest looks based on consumer needs, current trends, and promotions, consistent with Levi’s service approach.
Promote the Levi’s omni experience by engaging consumers with the Red Tab Loyalty program.
Handle cash and Tailor Shop merchandise operations and procedures efficiently and in compliance with store policy.