Tail Flight Services Advisor

Priester Aviation•Englewood, CO

11d•$85,000 - $95,000•Onsite

About The Position

The Flight Services Advisor (FSA) is responsible for providing personalized attention and tailored solutions to meet the unique needs of the aircraft owners and assigned crew members. The Flight Services team works closely with each client to ensure a seamless experience coordinating flights and manages all functions in the day-to-day service and operational activities of their assigned accounts. This role is highly focused on effective and clear communications with all parties involved with the aircraft in a timely and professional manner.

Requirements

Minimum of five years of Business Aviation, Part 135 included, scheduling experience to include international operations
Ability to work a flexible schedule that includes participation in an on-call rotation
Proficient in Office 365 working across all Microsoft products
Strong oral and written communication
Exceptional prioritization skills
Exhibits careful attention to detail to achieve excellence in client service
Expert knowledge of aircraft operating limitations and the ability to quickly learn new airframe operating parameters
Expert knowledge of domestic and international travel requirements

Nice To Haves

FAA Aircraft Dispatchers License – preferred
Aviation Scheduling Software experience – FL3XX experience preferred

Responsibilities

Receives and quickly responds to flight details from owners, assistants, sales and flight crew to create trips based on those trip requests.
Arranges and re-confirms all client and flight crew trip related services and concierge requests from clients and flight crew.
Proactively research planned, and tentatively planned, trip operational requirements in partnership with the flight crew to eliminate potential trip interruptions.
Proactively communicates concerns and potential trip interruptions and the available solutions to all trip stakeholders.
Responsible for facilitating all operational feasibility checks, pre-planning checklists and managing all aspects of international trip planning which include compliance with company and FAR 135 / 91 processes and procedures.
Collaborates with Owner Services to understand new and changing account requirements and meets with flight crews and aircraft owners as necessary in collaboration with Owner Services.
Partners with the assigned Aviation Service Managers to ensure compliance with all company policies and procedures to include pilot scheduling.
Collaborates with the Aviation Service Manager to properly crew aircraft and will assist with processing qualified contract crew members once ascertained by the ASM
Will be available for after hours and weekend communications for other FSA team members in addition to after hours for client communications to support the after-hours and on call FSA team as needed.
Communicates in a friendly and positive, solution-oriented style focused on successful outcomes.
Makes quick decisions, collaborating with other account stakeholders, working efficiently and effectively in a high stress, dynamic environment.
Ensures all necessary services, including ground handling, deicing, fuel, landing/departure slots and landing/overfly permits are in order before releasing a flight.
Identifies, anticipates and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality and maintenance issues.
Advises appropriate personnel of potential/actual delays and conditions affecting safety of flight.
May assist flight crew at times with lodging and transportation. Crew members are responsible for arranging hotel accommodations and ground transportation in accordance with our Travel Policy using FlightBridge.
Review, record and submit any flight expenses associated to the trip.
FBO selection and database upkeep, coordinate catering requirements and other passenger requirements with the FBO.
Ensure that flights are authorized and dispatched as per GJP Aviation’s policies, regulatory requirements and client requests.
Maintains a focus on safety, efficiency and regulatory compliant practices.
Follows, supports and promotes the goals and objectives of the company Safety Management System and Quality Management System.
Perform other duties as assigned.

Benefits

Medical coverage (PPO and High Deductible plans) through Blue Cross Blue Shield
Dental and vision coverage
Company-paid short-term and long-term disability insurance
Company-paid basic life and AD&D insurance, with optional supplemental coverage
Voluntary accident, critical illness, and hospital indemnity plans
401(k) retirement plan with company match
Annual company-funded profit-sharing contribution
Health Savings Account (HSA), Flexible Spending Accounts (FSA), and Dependent Care FSA options
Paid company holidays
Unlimited Paid Time Off (PTO), subject to scheduling guidelines
Sick leave in accordance with company policy
Tuition reimbursement program
Company-paid legal services and identity theft protection
Company-paid pet insurance for dogs or cats
Employee assistance and support resources