Tag & Title Training Specialist

AAA Club Alliance•King of Prussia, PA

3d•Onsite

About The Position

AAA Club Alliance is seeking a Tag & Title Training Specialist to join our team in the King of Prussia, PA location, where you will play a key role in supporting members with a variety of motor vehicle services. This position combines customer service, administrative expertise, and attention to detail to ensure transactions are completed efficiently and accurately. The successful candidate will thrive in a collaborative environment and be committed to providing outstanding service to every member interaction.

Requirements

Associate degree or equivalent.
Three years of related State specific Department of Motor Vehicle business-like experience.
Must maintain a satisfactory criminal history and meet all state specific legal requirements for this job.
Maintain state specific certifications and successfully complete exams within state specified time frame.
In PA Only; obtain PennDOT Certified Trainer Certification designation within one year of hire.
Self-motivated with ability to work autonomously in a multifaceted team environment while being detail oriented and organized with ability to prioritize tasks.
Ability to learn, retain and communicate State specific Vehicle Code Regulations pertaining to Vehicle and / or Driver License applications required to complete client transactions.
Proficient in the use of Microsoft Office, especially Power Point, Internet and competent keyboarding skills to accurately and efficiently complete daily work assignments.
Ability to operate PC based software and computer programs.
Willingness and ability to travel as needed.

Nice To Haves

two years of experience as a trainer a plus.
Notary Public designation preferred or ability to obtain a Notary Public designation [PA Only].
Working Knowledge of Department of Motor Vehicles [DMV] regulations, State specific computer programs and the ability to interpret documents such as technical data, operating and maintenance instructions, and procedure manuals, preferred.

Responsibilities

Maintains the proficiency to process all types of Tag & Title transactions within assigned state and acts as a Subject Matter Expert for Tag & Title, including train-the-trainer sessions with external vendors.
Develops in house training programs as assigned.
Designs and/or updates job aids and reference materials such as outlines, handbooks and procedural manuals created for training purposes and/or distributed via hard copy, e-mail and/or Club Intranet.
Organizes and conducts training sessions.
Plans, organizes and instructs others on state specific Transaction Training including vendor/state specific systems and best practices.
Critically examines the trainees’ understanding and progress and makes necessary adjustments to the program.
Gathers, analyzes and discusses Associate training needs with Tag & Title Business Manager.
Visits store locations on a regular basis to evaluate the completion and accuracy of work and review prior months’ paperwork.
Identifies areas of the process that need clarification, provides training to Tag & Title authorized associates and uses the information to adjust the program and reference materials.
Provide feedback to the associate, manager, auditors and Tag & Title Business Manager.
Respond to customer inquiries received via AAA.com.
Respond to procedural questions via phone, e-mail and in person.
Attends all relevant and required trainings/seminars for continuing education and DMV Certifications.
Remains current on policies and procedures, as well as new developments involving DMV Regulations and disseminates information.
Authorized to apply for Department of Motor Vehicles [DMV] User IDs for associates, maintain DMV testing schedules and internal employee access spreadsheet.
Serve as a primary backup to the job position of Tag & Title Administrator and capable of all job functions.
Other duties as assigned.