Tactical Security Agent (Full-Time)

OEG Inc.•Edmonton, AB

40d•Onsite

About The Position

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada. Our vision is to be a World Leader in Sports & Entertainment. Together, we win on and off the ice by connecting fans to their passion, inspiring and investing in our communities, embracing growth and risk-taking, and celebrating a work-hard play-hard lifestyle. Role Summary: Our Security Agents are critical to the success of the Ice District, including Rogers Place and OEG Sports & Entertainment. Our Agents deliver a consistent and superior level of customer service to clients, fans and stakeholders by actively seeking opportunities to assist and support. This person will ensure that our policies and standards are observed by maintaining a highly visible presence. They will act as a deterrent to undesired activity and help to maintain a safe and welcoming environment in our venue.

Requirements

You are invested in the public safety of Edmonton's downtown core
You have strong knowledge of the Criminal Code and Powers of Arrest
You are an effective communicator with great oral and written communication skills
You address individuals in a service orientated manner, and perform duties calmly under stressful circumstances
You have demonstrated report writing and incident investigation skills
You are comfortable with shift-work scheduling, including 12-hour day and night shifts
1-3 years of security industry-related experience
Valid Alberta Security Services and Investigators Act License (SSIA License)
Valid ProTect and ProServe certificates
Valid First Aid, with CPR/AED or equivalent (St. John’s, Red Cross, Emergency Medical Planning Canada – GMCC)
Valid Use-of-Force and verbal de-escalation training

Responsibilities

Ensure a safe and secure environment in the Ice District.
Conduct regular patrols of the Ice District, including Rogers Place, to prevent and detect hazardous or unlawful activity.
Remain vigilant for signs of criminal and/or suspicious behavior related to the Ice District and initiate the appropriate steps to report/follow-up as per operating procedures.
Provide problem solving solutions for internal partners, external stakeholders and social agencies.
Prepare written reports using standard report-writing program for incidents, hazards or deficiencies identified.
Respond to medical emergencies and provide first aid, CPR or AED support as necessary until emergency medical services arrive.
Develop and maintain positive external relations with social agencies, partners, and Municipal/Provincial/Federal enforcement agencies.