TAC Outfitter Experience Part-Time

Bass Pro Shops • Springfield, MO

4d

About The Position

The Technical Assistance Center (TAC) provides technical support to the company’s end users by phone, in person, or remotely using remote access software. The Outfitter Experience role provides frontline technical support, creates incident tickets, and handles other daily and project tasks as assigned. The position works under general supervision using established procedures and innovation, with occasional independent judgment to complete assignments and recommendations on work procedures, policies, and practices. Some initial travel may be required for training, but travel is not regular.

Requirements

• Diploma or GED required.
• Two years of experience in a call center or customer service environment.
• Intermediate knowledge of computing systems, including Microsoft and Apple operating systems, Microsoft Office, and Microsoft Active Directory.
• Ability to learn new systems as they are implemented into the enterprise.
• Ability to provide world-class customer service to end users through an omnichannel communication approach.
• Ability to explain complex technical solutions precisely and in simplified terms.
• Flexibility and a passion for growth and learning.
• Ability to balance role expectations with other initiatives and projects.

Nice To Haves

• Bachelor of Science degree in Computer Science or a related field.
• CompTIA certifications.
• ITIL certifications.

Responsibilities

• Provide frontline technical support via phone, email, and chat.
• Provide password support using tools such as Microsoft Active Directory.
• Use remote management tools to find information and deploy resolutions to endpoints.
• Create and manage tickets.
• Stage automated messages and communications to end users.
• Create knowledge base articles based on day-to-day ticket resolution.
• Complete other duties and project tasks as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED