Table Games Supervisor- Full Time (Harrah's Ak-Chin Casino)

Caesars Entertainment•Maricopa, AZ

14h

About The Position

The Games Supervisor in Table Games supervises assigned table games staff and ensures smooth operations and compliance with established policies and procedures. The role requires working knowledge of all table games offered, including Craps, and responsibility for casino operations during an assigned shift. The supervisor oversees personnel, table-game procedures, guest service, safety, regulatory compliance, and department operations.

Requirements

High school diploma or GED.
Strong supervisory and leadership skills.
Six months of previous supervisory experience.
Professional demeanor and excellent verbal and written communication skills.
Knowledge of casino rules, regulations, and procedures pertinent to table games casino operations.
Ability to work well with coworkers and as part of a team across departments and levels of management.
Flexibility to work all shifts as needed.
Well-groomed appearance and energetic, outgoing manner.
Basic knowledge of other games and services offered at the casino.
Ability to read, write, speak, and understand English.
Ability to maneuver throughout all areas of the casino.
Ability to lift up to 40 pounds.
Willingness to assist in keeping the casino clean.
Willingness to approach and converse with strangers.
Ability to bend, reach, kneel, twist, and grip items.
Ability to walk and remain on foot for long periods.
Sense of urgency and ability to keep up with fast-paced business practices.
Ability to remain calm and professional in stressful situations.
Ability to tolerate areas with secondary smoke, high noise levels, bright lights, and dust.
Ability to respond to visual and aural cues.

Nice To Haves

One to two years of previous Table Games experience is preferred.

Responsibilities

Interview, train, and select employees for the department.
Conduct performance reviews, provide feedback, and offer coaching and development guidance.
Review and analyze wage increases, promotions, and demotions, and make recommendations as needed.
Respond to and handle employee complaints and grievances in a timely and efficient manner.
Recommend or take appropriate disciplinary action in accordance with established policies and procedures.
Plan, supervise, and monitor team members’ work in assigned areas.
Monitor compliance with federal, state, and gaming laws.
Schedule and place personnel using available tools and equipment.
Supervise opening and closing procedures for assigned table games.
Ensure smooth department operations in compliance with established policies and procedures.
Oversee activity in assigned areas and report outstanding or irregular play to the Casino Operations Manager.
Settle disputes arising from guest complaints.
Model hospitality and ensure Games personnel maintain a friendly and courteous presence.
Ensure adherence to safety policies and procedures and report safety hazards to the assigned Casino Shift Manager.
Assist with monitoring and administering special promotions and programs.
Develop new gaming guests through contacts and provide appropriate services and assistance.
Recommend complimentary room, food, and beverage services for guests.
Recommend departmental staffing changes, including hiring, promotion, demotion, and termination, and recommend wage and salary changes for assigned personnel within established limits.
Adhere to regulatory, departmental, and company policies.
Be responsible for casino operations on an assigned shift.
Act as a role model and represent Harrah’s positively.
Perform other duties as assigned.