Table Games Supervisor

Lakeside Hotel Casino•Osceola, IA

1d•Onsite

About The Position

Lakeside Hotel Casino is looking for a Table Games Supervisor to help lead our Table Games team. In this role, you will oversee daily pit operations, support and coach dealers, ensure game protection standards are maintained, and deliver outstanding guest service. You will also serve as the acting leader of the pit in the absence of the Casino Shift Manager (CSM), helping ensure smooth operations and timely resolution of employee and guest concerns. Lakeside Hotel Casino operates 24 hours a day, 7 days a week. This position requires flexibility to work days, evenings, weekends, holidays, and other shifts as business needs require.

Requirements

Strong leadership and communication skills.
A passion for delivering exceptional guest service.
Knowledge of table games procedures and game protection practices.
Ability to make sound decisions and remain composed in a fast-paced environment.
Dependability, professionalism, and the ability to work collaboratively with others.
Ability to multitask while maintaining accuracy and attention to detail.

Responsibilities

Supervise table games operations and provide leadership to dealers during assigned shifts.
Monitor table games to ensure compliance with gaming regulations, internal controls, and game protection procedures.
Assist with daily pit scheduling and staffing in the absence of the Casino Shift Manager.
Address employee and guest concerns professionally and escalate issues as appropriate.
Coach and support team members to promote performance, accountability, and excellent guest service.
Ensure a welcoming, friendly, and engaging experience for every guest.
Partner with other departments to maintain efficient operations and a positive guest experience.

Benefits

A dynamic casino atmosphere with opportunities for career growth.
The chance to connect with guests and build relationships.
Paid rest and meal breaks so you can recharge during your shift.
Paid Time Off (PTO) earned each pay period.
Paid Holidays.
Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits.
401(k) with company match to help you plan for the future.
Free Life Insurance.
Optional coverages including Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources.
Employee discounts, team celebrations, awards, and more.